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MUFG Union Bank Business Process Improvement Leader in Remote Worker, Arizona

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a remote position. A member of our recruitment team will discuss location preferences with you in more detail.


This role is an exciting opportunity for a leader in process engineering and management to have a significant impact on the operating environment of one of the top five financial services companies in the world. We have an opening at MUFG Americas for a leader of business process improvement to design, engineer, implement, and manage processes, workflows, and data that enable metrics-based decision making, budgeting, compliance, talent acquisition, and retention.

You would be a highly valued member of a small but mighty team successfully building an infrastructure for our Operations & Technology function's workforce strategy and serving as SMEs for initiatives enterprise-wide. If you thrive on driving change and engineering processes to produce value for the business and employees, we want to meet you.


  • Evaluate, design, and develop new or improved processes and procedures to increase productivity, reduce costs, improve time management, drive data integrity, and enhance the risk environment

  • Advise and collaborate with stakeholders on business requirements, standards, controls, SLAs, testing, and review cadence as well as identifying, assessing, and mitigating risks

  • Create and maintain process documentation, including identifying changes to existing processes and related policies

  • Collaborate with team to ensure that training on processes is user friendly, comprehensive yet concise, and up to date.

  • Monitor implemented processes to ensure outcomes meet expectations and proactively evaluate and update for improvements in targeted outcomes and managing job architectureDesign governance framework that includes processes, controls and ownership, testing and review cadence, analytics, success metrics, and dashboards for both developing

  • Support the integration of job architecture into the operating environment with related processes that ensure alignment with enterprise policy and procedure, talent lifecycle activities, and scope in other LOBs/functions, such as Sourcing.


  • A bachelor’s degree or equivalent experience

  • You should have a minimum 10 years' experience in financial services or other heavily regulated industry, with 8-10 years building processes and driving continuous improvement with measurable success.

  • Experience working across lines of business and functions and ability to influence even the most senior executives preferred.

  • Must have a track record of effective collaboration with colleagues at all levels, iterative prioritization and delivery to manage competing deadlines, strategic thinking and resourcefulness to advance business objectives, and effective implementation as well as development.

  • Six Sigma black belt required, including MiniTab, ARIS, and JMP.

  • Must have advanced skills in Visio, Microsoft Project, Excel, Jira, and Atlassian Confluence, as well as strong proficiency in Power Automate, Power Apps, Forms, Teams, SharePoint, Power BI, and other Microsoft 365 tools.

  • Comfortable independently building proficiency in new tools to integrate into work for governance and controls, process engineering and management, data collection and management, and business analytics and reporting that produces efficiency, simplification, and data integrity.

Previous Experience:

  • Extensive knowledge and demonstrated experience designing, analyzing, and modeling business processes, methodologies, and/or toolkits

  • Demonstrated, hands-on experience creating and evaluating comprehensive processes in a heavily regulated environment as well as in times of transformation

  • Experience developing governance and controls that establish precedent for broader implementation

Soft Skills:

  • Ability to anticipate needs and issues, identify strategic as well as practical solutions, prioritize work without management direction, and provide clear and documented status updates/metrics to management

  • Excellent written and verbal communication skills with both business and technology colleagues

  • Adept as shifting between leading, collaborating, and supporting and resilient in the face of change

  • Exceptional organizational skills with ability to manage multiple priorities while adhering to established milestones and timelines

  • Ability to learn and adapt to new capabilities/tools based on business needs

  • Ability to troubleshoot complex problems with minimal guidance

  • Excellent analytical skills and attention to detail

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute