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MUFG Union Bank Loan Admin Supervisor (Small Business Admin)- Hybrid in Sacramento, California

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

Job Summary:

Loan Administrator Manager is responsible for control of risk to the Bank by managing daily activities, monitoring performance, and providing guidance and training to the Loan Administrator production team, which may consist of exempt and non-exempt employees. Establish and monitor objective, measurable performance standards for direct and indirect reports. Appraise performance of direct reports and review/approve appraisals prepared by subordinates. Recommend salary increases that incent desired performance while adhering to Bank budget constraints. Ensure employee training and development of direct and indirect reports; coach, counsel, and assist in the termination of employees, as necessary.

Major Responsibilities:

30% Production Management: Responsible for the performance of assigned production team. Ensure work products meet production goals and quality control standards while adhering to regulatory, Bank and departmental policies and procedures. Identify opportunities to streamline workflows and processes to increase controls, reduce errors, and ensure maximum productivity and efficiency. Participate in the development of business requirements to support new systems, enhancements or new product implementation.

25% Human Capital: Establish consistent performance standards and ensure adherence to a rigorous performance management program. Effectively manage capacity by monitoring key performance indicators and maintaining staffing models. Enhance employee competency and effectiveness through training, coaching, and development plans. Develop annual salary/promotion plan for team in conjunction with budget process. Responsible for interviewing candidates, hiring, writing and delivering annual performance evaluations, salary changes, promotions, and terminations as necessary. Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.

25% Customer Service: Set high, realistic expectations with all customers, including high profile or institutional customers, with results that exceed expectations. Anticipate and resolve customer problems in a timely manner and take proactive steps to prevent problems from occurring. Develop a process that regularly solicits customer feedback. Demonstrate good understanding of business unit dynamics and navigate effectively. Reach out to multiple groups to create and sustain a successful culture of collaboration and inclusive teamwork. Partner on initiatives to enhance products, service levels and drive performance. Enhance the division's reputation by proactively identifying and addressing pain points. Proactively initiate an information sharing process and anticipate the information needs of business partners. Take proactive steps to recognize, address or minimize conflict. Provide multiple desirable alternatives. Recognize and celebrate team successes.

20% Risk Management : Work with direct reports to ensure that all procedures, policies and controls are consistently followed at all times. Perform QA functions, conducting inline quality assurance audits of all aspects of loan administration to ensure compliance with bank, regulatory, and departmental guidelines. Create and promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members. Ensure that all staff members successfully complete all required compliance and other certifications; provide assistance/coaching as necessary Interact with auditors during departmental audits and SOX testing by responding to questions or concerns posed. In conjunction with Senior Manager, take appropriate steps to provide responses to audit issues, develop plans for corrective action and implement/ deliver plans as promised. Surface processes and procedures with control weaknesses and follow up with targeted training to mitigate those risks. Ensure procedures and workflows are kept up to date. Participate in disaster/ business recovery planning and exercises to ensure team readiness.

Expert knowledge of applicable Federal regulations, Bank requirements and commercial lending guidelines. Processing, documentation and funding experience required. Ability to work in a fast-paced, high-volume environment. Ability to work independently and to make informed decisions. Strong reasoning and analytical skills. Excellent verbal, written and interpersonal communication skills. Ability to manage a team, along with strong leadership, presentation and interpersonal skills.

Qualifications:

Minimum 10+ years of direct and in-depth work experience in commercial loan processing including experience in Commercial Lending, including expert knowledge in Real Estate, SBA, and/or construction lending. Advanced technical knowledge in functional area, including applicable legal, regulatory and accounting issues. Prior work experience in a supervisory role related to commercial real estate loan documentation and/or business loans. We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. The above statements are intended to describe the general nature and level of work being performed; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

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