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MUFG Union Bank SBA Loan Admin Supervisor in Sacramento, California

SBA Loan Admin Supervisor - 10044017-WD


Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

Job Summary:

Direct the work flow within the SBA Loan Administration Team. Perform QA functions, conducting inline quality assurance audits of all aspects of loan administration to ensure compliance with bank, regulatory, and departmental guidelines. Conduct QA review of loan files prior to issuance of loan funds to ensure loan documentation accurately reflects the loan approval terms and is properly executed, all loan conditions are satisfied, and that file is in compliance with bank policy and federal laws and regulations. Perform research of complex issues. Make recommendations as to procedure or process improvements and help update existing desktops and job-aids. Provide extraordinary customer service to external customers, exhibiting competence, consistency, and operational excellence. Function with a high degree of independence.

Major Responsibilities:

55%: Direct the work flow in the unit, ensuring even distribution amongst team members.

  • Provide feedback, diagnose problems and recommend solutions.

  • Answer questions from team members, and ensure that work is completed within established departmental SLAs.

  • Complete employee performance appraisals.

  • Encourage collaboration by sharing ideas and knowledge, and help to build an environment which encourages participation and open communication.

35%: Perform inline QA functions, performing quality review of loan files, including, but not limited to loan documentation and loan boarding instructions, prior to issuance of loan proceeds, to help ensure loans are properly documented and booked per credit approvals, and that all credit and closing conditions have been completed appropriately.

  • Ensure adherence to bank policy and procedures, and compliance with regulatory requirements.

  • Prepare written reports of audit findings, maintaining tracking log of overall findings.

  • Perform research and implement recommendations as to best practices, process improvements, and new product requirements.

  • Establishing and maintain service level standards for the unit.

10%: Help maintain and develop internal departmental checklists, desktop procedures, and job-aids.

  • Conduct training of staff members, helping to ensure consistency of method across the unit.

  • Assist with IAA, OCC or other audit requests as needed.

  • Perform other Ad Hoc duties as requested by Manager.


Additional Information:

  • Must have graduated from high school or have high school diploma equivalent.

  • 7 years of technical experience in loan administration, operations and/ or documentation.

  • Technical knowledge to include a thorough understanding of the loan products for the lines of business supported by the unit, as well as an in-depth knowledge of the commercial loan process, loan accounting, and complex commercial loan documentation, including real estate.

  • Ability to work in a fast-paced, high volume work environment and assist in meeting department production goals.

  • Ability to work independently and multi-task with minimal oversight by management.

  • Possess sound judgment, decision-making and risk assessment skills.

  • Excellent PC skills, including Word and Excel, with knowledge of Access a plus.

  • Well-developed communication skills and demonstrated customer service ability.

  • Able to communicate effectively with all internal business partners and external customers.

  • Thorough knowledge of bank policies, legal/ regulatory environment, and industry standards.

Job : Operations

Primary Location : CALIFORNIA-Sacramento

Job Posting : Jun 8, 2021, 3:28:30 PM

Shift: : Day

Schedule: : Full Time

Req ID: 10044017-WD