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MUFG Union Bank Wire Services Operations Associate II - Remote/CA in Sacramento, California

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a remote position. A member of our recruitment team will discuss location preferences with you in more detail.

Job Description:

Term employment is an employment status in which the Bank hires an individual for a job function within the Bank, receiving all the benefits of a regular status employee, except separation pay programs, merit increases, job positing capabilities or holding a corporate title. If you are converted to a regular employment status position or are hired in a different regular employment status position within the Bank, the time worked as a term employee will count towards all benefits.

We are looking to hire a Wire Services Operations Specialist for 1-2 years, (not to exceed 2 years).

Job Summary:

Under the direct supervision of a manager or work director, the Wire Services Investigator will assist with any of the day-to-day activities. Look into and resolves issues in a timely and accurate manner. Process cases requiring compensation payments and/or claims, including US dollar and foreign currency compensation cases.

Major Responsibilities:

  • Monitor open wire ques and take appropriate actions within the Service Level Agreements.

  • Assist with improving quality service, improving efficiency, and reducing errors.

  • Handle simple to moderately complex problems with minimal supervision.

  • Participate in User Acceptance Testing (UAT) and Disaster Recovery (DR) preparations as assigned.

  • Perform all tasks associated with the primary functions of the wire service operations unit.

  • Demonstrate the ability to learn and perform other departmental functions as required.

  • Act as backup to the supervisor in investigations when needed.

  • Maintain good understanding of internal policies, procedures, and other business-related service manuals.


  • Good understanding of payments formatting, including SWIFT, CHIPS, Fedwire, and foreign currency.

  • Be comfortable working in a high-volume banking production environment with an emphasis on performance metrics.

  • Must have a good understanding of the rules and regulations governing wire payments and investigation.

  • Excellent customer service skills as well as written and verbal communication skills.

  • Ability to work with multiple systems and processes.

  • Communicate effectively and read and write in English.

  • Ability to adapt to a flexible work schedule with overtime when required.

The typical base pay range for this role is between $36.05 per hour – $48.07 per hour depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.


At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute