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MUFG Union Bank Account Rep II CARM, Specialist in San Diego, California


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

Minimize bank losses by collecting on more complex and specialized delinquent accounts by telephone or written correspondence while effectively following the guidelines of the Fair Debt Collections Practice Act.

Major Responsibilities:

  • Collect on all types of delinquent accounts, i.e., Consumer Loans and Lines, Auto Lease and Operational Losses in an effort to prevent them from escalating to charge off.

  • Obtain reason for delinquency and offer alternative solutions to resolve delinquency e.g., referral to Consumer Credit Counseling Services, due date changes, deferrals, short term repayment plans.

  • Verify, update and maintain customer demographics, e.g., home address and telephone number, business address and telephone number, cellular telephone numbers or other contact numbers.

  • Effectively manage work queues, keeping them up to date, document all collection activity.

  • Manage work queue to ensure customers receive prompt follow up when promises to pay are broken or in-depth collection activity is required to effect collection.

  • Typically handles a higher volume work load.

  • Perform in-depth account analysis as necessary; review statements, last payment copies, repayment histories, verify liable parties.

  • Utilize basic skiptracing tools to locate customers and collateral.

  • Sources: original application/AES, BOS, RCIF, Filenet, CCS, Internet information sources, credit bureaus.

  • Recommend next action to effect collection; chase, 3rd party letter series, repossession, litigation or charge-off. Strive to reach individual, unit and department performance objectives.


Additional Information:

  • Requires a high school diploma or G.E.D. and 2 to 4 years experience in collections.

  • A thorough working knowledge of departmental policies and procedures, as well as credit bureaus and other credit related reports.

  • In-depth knowledge of lending policies and bankruptcy laws.

  • Requires advanced reading, spelling and math skills.

  • Also requires above average written communication skills and oral negotiation skills.

  • 10 key by sight.

  • Typing 40-50 wpm.

  • Basic PC and mainframe skills.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Credit

Primary Location: CALIFORNIA-San Diego

Schedule Full Time

Shift Day

Req ID: 10033473-WD