MUFG Union Bank Senior Servicing Specialist in San Diego, California
Join a bank that’s as committed to your future as you are. At Union Bank, a part of Mitsubishi UFJ Financial Group (MUFG), we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. Our diverse colleagues are connected by a common ambition to create change for the better – from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of financial services. Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group.
Reporting to the Loan Servicing Manager, the Loan Servicing Senior Specialist is responsible for accurate review of customer tax and insurance escrow balances by completing their assigned tasks and reports daily. Ensure adherence to the National Flood Insurance Program (NFIP), the timely payment of all property tax installments and insurance premiums, PMI/MIP premiums and the reconciliation of all escrowed accounts.
Process insurance loss drafts according to Bank and Investor guidelines.
Process and reconcile insurance disbursements on escrowed loans
Maintain insurance lines for Escrow Analysis
Ensure force placed flood insurance is issued for the correct coverage amount and issued within the acceptable time frame.
Work with customers and insurance agents to clear flood exceptions such as flood zones changes or insufficient flood insurance coverage.
Maintain flood insurance lines.
Process PMI cancellations in accordance with the Homeowners Protection Act of 1998.
Reconcile and process monthly premiums
Process and reconcile the TAR process for escrowed loans.
Process and reconcile the DELFUS process for non-escrowed loans.
Maintain tax lines for Escrow Analysis.
Respond to and process customer requests for escrow setups and deletions.
Setup forced escrow accounts for delinquent tax advances.
Provide backup support for all functions of, and provide guidance/training to Loan Servicing Specialist Escrow.
Review daily, weekly and monthly reports to resolve escrow exceptions. Monitor and complete task tracking. Image correspondence and trailing documents for record retention as required.
Recommend solutions for difficult questions/problems; interpret, verify and approve written and verbal communications, forms, letters, memos, reports, and other loan documents.
Work with customers, vendors and internal departments to accomplish resolution.
Provide daily productivity totals.
Meet requirement for quality, productivity and attendance.
Assist with monitoring policy, procedures, system changes, or potential areas of exposure, and make recommendations for applicable updates to department procedures, update procedures as directed.
Promote team participation and support for Work Director and Management.
Assure at all times compliance with all regulatory and government standards, guidelines, rules and regulations, and all applicable state regulatory authorities, and any applicable federal, state and/or local ordinances, government, investor, or bank regulations.
Requires a High School diploma or equivalent.
Requires 3-5 years of progressive responsibility in technical servicing job related experience in real estate and consumer loan servicing environment, FHA and GSE experience preferred.
Requires proficiency in at least four (4) functional areas within department (Insurance, Flood, Tax, PMI/MMI, Loss Drafts, and Escrow Analysis).
Ability to move quickly into other functional areas as volumes fluctuates.
Thoroughly familiar with general lending policies, and Union Bank procedures.
Excellent data entry skills, math proficiency and attention to detail.
Ability to multi-task required.
Advanced proficiency in Excel and Word.
Strong organizational and follow up skills.
Exceptional customer service skills.
Familiarity with MSP servicing platform preferred.
Ability to work under minimum supervision.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Job: *Customer Service
Title: Senior Servicing Specialist
Location: CALIFORNIA-San Diego
Requisition ID: 10026697-WD