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MUFG Union Bank Fraud Program Manager – Vice President in Seattle, Washington

Fraud Program Manager – Vice President - 10044655-WD


Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank®, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we have our clients’ best interest in mind and draw on more than 160 years of experience to understand their distinct needs to tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group, knowing that trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

Job Summary:

The Fraud Program Manager oversees the governance of the first line Fraud Risk Management Program to ensure fraud is being evaluated, reported, and mitigated in accordance with the Fraud Risk Management Policy and applicable laws and regulations. This role will conduct fraud oversight of various business groups.

The position works directly with the various business leaders, fraud stakeholders, and other key business partners to share fraud data analysis, information, and best practices and to implement new or revised risk and control initiatives to mitigate internal and external fraud. This includes producing analytics and reporting to monitor fraud risks for the assigned business line.

Major Responsibilities:

  • Coordinate and partner with Leaders, Second Line Fraud Risk Management and Compliance, and other business partners to implement and execute front line Fraud Risk Control processes and procedures

  • Serve as liaison to Fraud Risk partners and programs

  • Serve as Fraud Subject Matter Expert (SME) for front line and second line business partners

  • Serve as the primary escalation point for fraud issues that arise and emerging fraud trends

  • Evaluate key risk and performance indicators to identify emerging fraud trends across assigned business line , risk domains, and the industry

  • Develop, monitor, and track reporting related to front line fraud trends, such as periodic performance reports for various management groups including corporate Fraud Risk Management

  • Identify, research, and report on fraud losses, emerging issues, etc.

  • Identify fraud trends through report monitoring

  • Facilitate discussion of potential issue management items and review items that are in flight

  • Assist in the development and monitoring of corrective action activities to ensure successful resolution by established deadlines

  • Participate in various Fraud forums, initiatives, and activities to identify opportunities for new or improved controls, processes, training needs, or technology enhancements

  • Participate in or drive business line Fraud processes and prevention projects to successful completion, such as fraud forecasting

  • Ability to lead a team of fraud subject matter experts to assist in the execution of the Fraud Program and related activities, including but not limited to risk assessments and ongoing program governance



Education, Licensure, Year of Experience (and type of work experience):

  • 10 years’ experience in banking risk management and compliance

  • 7 - 10 years of fraud subject matter expertise in program governance, fraud losses and drivers, fraud detection systems/ process, fraud controls. or related experience, preferably in a financial institution environment

  • Certified Fraud Examiner designation or direct fraud industry involvement

Knowledge, Skills, Abilities:

  • Resolves and / or escalates issues in a timely manner

  • Strong relationship management skills. Ability to build cooperative relationships across operational areas and lines of business

  • Understands how to communicate difficult / sensitive information tactfully to all levels of staff

  • Critical thinking, strong analytical, and problem-solving skills and attention to detail

  • Strong organizational skills with ability to prioritize work, meet deadlines, and achieve goals

  • Ability to articulate issues, risks, and proposed solutions to various levels of staff and management in both written and oral forms

  • Working knowledge and proven experience working in a complex change environment a must (ability to communicate effectively with technical and business owners)

  • Strong proficiency in advanced Microsoft Office applications (Word, Excel, PowerPoint, Power BI/Tableau)

  • Ability to perform data analytics, data aggregation, and database construction and manipulation a plus

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Risk

Primary Location : ARIZONA-Tempe

Other Locations : WASHINGTON-Seattle, CALIFORNIA-Irvine, CALIFORNIA-Los Angeles, TEXAS-Dallas, NORTH CAROLINA-Charlotte, OREGON-Portland

Job Posting : Jun 25, 2021, 9:59:42 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10044655-WD