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MUFG Union Bank Branch Service Manager, Assistant Vice President, Casa de Oro, Spring Valley, CA in Spring Valley, California


Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.


Have you always dreamed of pursuing a career where your interpersonal skills put the customer first and provide excellent customer service? We have the job for you!

This role will report to the Branch Manager. You will be leading all aspects of day-to-day branch operations with an emphasis on risk mitigation, regulatory compliance and maximization of sales referrals. You will co-lead a team of sales and service professionals to meet and exceed team goals and provide a consistent positive customer experience. You will also be responsible for a variety of duties focused on the development of new business, as well as retaining and expanding current relationships with customers.

Depending on the office assigned, may be responsible for service management of specialty segments.


With the Branch Manager's mentorship, the Branch Manager will be responsible for:


  • Train new employees and help in supporting risk mitigation activities.

  • Ensure understanding, knowledge and adherence to operating policies, procedures and regulatory requirements of branch staff.

  • Effectively resolve problems, exceptions, and account adjustments.

  • Approve or disapprove transactions within assigned authority limits.

  • Assist in handling staff and operating expenses.

  • Utilize workforce planning tools to optimize staffing.

  • Responsible for Security Coordinator for the branch.


  • Lead, monitor and coach employees to deliver a solid positive customer experience.

  • Seek customer issues and complaints in a timely, professional and effective manner.

  • Act as liaison with other support areas of the Bank to resolve customer issues.

  • You may be required to perform activities related to other branch positions (e.g. cash handling).


  • You will assist in creating and leading a strong sales, service and operations culture, developing an environment in which all branch employees excel and achieve scorecard goals.

  • Do you like to coach and mentor staff to ensure consistent performance?

  • You will provide ongoing guidance, coaching and training to branch employees to ensure they are able to perform their job effectively.

  • Provide cross-training opportunities and direction for the career growth and development of employees.

  • Collaborate with the management team in the hiring and performance management of staff.


  • Mentor tellers to effectively identify quality referral opportunities and refer appropriately.

  • Improve sales growth by developing and participating in customer acquisition and retention programs.

  • Run customer retention program and conduct retention calls and visits regularly.

  • Open new consumer and business accounts as required by branch traffic and/or staffing.

  • Do you enjoy participating in local community activities?

  • The Branch Service Manager will assume overall responsibility in the absence of the Branch Manager.

  • Perform miscellaneous duties as assigned.



  • Do you have 5 years' branch operations experience including management?

  • Requires strong sales/service orientation and the ability to communicate effectively with all levels of management and clients.

  • Your excellent leadership, interpersonal and mentoring skills are an asset.

  • Working knowledge and experience with compliance regulations.

  • Thorough knowledge of banking practices, products and services is critical.

This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Branch Banking

Primary Location: CALIFORNIA-Spring Valley

Schedule Full Time

Shift Day

Req ID: 10029028-WD