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MUFG Crisis Management Lead in Tampa, Florida

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

This role will lead the Crisis and Critical Incident Management and the Incident Management and Communications teams, leading incident response and management for escalated incidents requiring corporate level support. The role will lead incident response teams that engage with all lines of business to understand impacts, implementation of workarounds, coordinate communications as well as post incident reviews.


  • Oversee the day to day operations of the crisis and critical incident response program

  • Provide centralized management, communications coordination and support for escalated incidents impacting the Americas. Integrate with global and regional incident response teams.

  • Management of crisis and critical incident response program staff

  • Primary lead for incidents that escalate to crisis level, working with the lines of business and corporate functions on identifying impacts, mitigating actions, requirements for resources, post incident reviews, and communications coordination to both internal and external stakeholders

  • Threat/risk monitoring, incident response, communications, post incident review, and findings management processes, as well as testing/training/awareness actions for incidents

  • Maintain integration and communication with other incident response processes including cyber, Treasury, security, technology and privacy

  • Partnership with other incident response teams and processes as well as local incident response teams for all entities in the Americas

  • For incidents that rise to the level of requiring notification to regulators, facilitates communications through the Regulatory Affairs Office

  • Management and facilitation of crisis management exercises and training

  • Provide support for strategic business continuity initiatives with a focus on crisis and critical incident response

  • Ensure all regulatory requirements (e.g. FFIEC, OCC, FRB), are adhered to

  • Perform risk assessments, identify issues and/or control gaps, analyze gaps, document and report findings, and recommend remediation plans to management

  • Oversee remediation of actions for risks exposed by incidents

  • Identify opportunities for process improvements and program maturity

  • Support internal incident response education and best practices sharing with peers and colleagues, as well as third party education & awareness, as needed

  • Drive the socialization, adoption, consistency, appropriate implementation, and ongoing maintenance of the enterprise incident response framework, as well as crisis and critical incident response program policies, standards, methods, etc. with stakeholders

  • Drive crisis and critical incident response efforts to increase efficiency and ensure alignment with enterprise risk management practices

  • Facilitate integration of second line frameworks, policies and standards into crisis and critical incident response procedures

  • Assess policy/standard/procedure compliance relating to controls design and effectiveness, testing processes, testing results, and sample-based testing

  • Provide support for internal audits and regulatory exams



  • Strong background in Crisis Management experience as applied in a business and technical environment in the banking or financial industry preferred

  • BCM and automated notification system software experience is a plus

  • Strong practical Business Continuity, Disaster Recovery, and Crisis Management experience as applied in a business and technical environment in the banking or financial industry preferred


  • Demonstrated knowledge in activities related to crisis and emergency management.

  • Demonstrated strong skills in applying Business Continuity and Disaster Recovery planning principles to various levels (staff, management and executive) of the company

  • Understanding and ability to apply policies/procedures, laws and regulations, and regulatory requirements including but not limited to: Federal Financial Institutions Examinations Council (FFIEC), Office of the Comptroller of the Currency (OCC), Financial Industry Regulatory Authority (FINRA), Federal Reserve

  • Able to apply “out of the box” thinking

  • Excellent project management skills, including task identification, project planning, and ability to understand scope of recovery efforts, ability to coordinate critical activities during continuity exercises and events, and proficiency with tools required to pull project together.

  • Advanced analytical skills

  • Advanced level skills in MS Excel, Word, and PowerPoint


  • Demonstrates leadership

  • Communicates effectively with all levels of management

  • Identifies multiple paths to success using analytical and critical thinking as well as decision-making skills

  • Operates strategically to support a culture of continuous improvement and systems thinking

  • Makes sound business decisions in a complex work environment

  • Collaborates with other business functions and divisions to advance business objectives

  • Is flexible, decisive, and able to establish support from leadership

  • Monitors industry trends and best practices and applies insights to advance the business

  • Exhibits and fosters optimism, resilience, flexibility, and openness to others' ideas

  • Inspires innovation and values learning as a lifelong professional objective

  • Leads by example, engaging inclusively and with intent

  • Always acts with integrity

  • Iterative problem-solving

  • Serving as a trusted advisor

The typical base pay range for this role is between $125K - $160K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary (

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute