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MUFG Operations Analyst Shared Services in Tampa, Florida

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

MUFG is as committed to your future as you are. It's part of our culture to put people first, and that means focusing on you. Whether your goal is to advance your career, tackle new roles within financial services, refine your knowledge as a subject matter expert, or move and work abroad, MUFG provides you with the opportunity to chart your course toward career success. Invest in your potential by taking positive steps to advance your career and pursue your next opportunity with us!

The shift for the role is: Twilight hours of 10am-7pm (PST). This includes the requirement of flexible work hours during the fall months of time change – during this timeframe, the hours worked are 10:30am-7:30pm (PST).

Major Responsibilities:

  • Assist with providing back-up coverage on all Department functions/assignments during both day and twilight shifts.

  • Assist with ensuring that all employees' work assignments are distributed equitably in order to meet established processing deadlines and SLA’s.

  • Ensure that all department work products are completed in an accurate and timely manner through the periodic auditing of functional assignments.

  • Manages customer service duties and responsibilities to ensure timely, professional, and accurate communication with the Bank's commercial as well as retail customers.

  • Inform management of any processing delays or customer complaints in a factual and timely fashion.

  • Provide detailed reporting of fraudulent and/or suspicious activity to management and file QAR's as per Bank Policy.

  • Prepare timely problem management reporting as well as overall Bank notification of ACH processing delays which impact departments outside Electronic Banking.

  • Provide on-going functional and system training to staff as they are assigned new duties, etc.

  • Identify, document and inform management of employee performance problems as they occur.

  • Interface and problem-solve computer operation, technical support, application development, and Federal Reserve issues, as they occur.

  • Seek management's assistance and guidance, as needed.

  • Integrate risk management philosophies and procedures into Operations through the on-going education and training of staff as the issues evolved and are developed.

Qualifications

  • 2 or more years of direct technical experience and demonstrated ability to manage workflow in a high volume, deadline driven environment.

  • Problem-solving and analytical skills.

  • High school diploma or G.E.D.

The typical base pay range for this role is between $66K - $85K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute

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