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MUFG Union Bank Account Services Associate in Tempe, Arizona

Account Services Associate - 10042878-WD


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

We're looking for an Account Servicing Associate to make pay or return decisions on irregularities in signature and check fraud on checks and other transactions that have been rejected.

Major Responsibilities:

  • Review and make decisions on checks that have been referred due to signature irregularities and potential check fraud.

  • Analyze transactions to determine the best course of action to be taken in order to minimize risk to the bank.

  • Make pay decisions on transactions that have been rejected.

  • Review accounts flagged as restraint from BOS, Risk Services, etc.

  • Reviews customer accounts/relationships and customer payment history to decide on a course of action.



The right candidate will have:

  • 2 years experience in a retail branch or comparable experience in a centralized banking environment

  • Strong customer service skills

  • Previous experience identifying check fraud activity as well as banking operations, policies, procedures, and regulations

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Operations

Primary Location : ARIZONA-Tempe

Job Posting : Apr 29, 2021, 3:24:24 PM

Shift: : Day

Schedule: : Full Time

Req ID: 10042878-WD