MUFG AskHR Advisor in Tempe, Arizona
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
This is a hybrid position. The selected colleague will work at an MUFG office or client sites up to four days per week and work remotely the remaining day(s). A member of our Talent Acquisition team will provide more details.
AskHR is the global customer service, operations, and transaction support team for MUFG’s human resource organization. We are the highly visible, first point-of-contact for employees, managers, the HR community, and several other stakeholders who frequently reach out to us for assistance and support. In the Americas Region, we normally manage 2,000 monthly interactions, nearly 500 phone calls each month, and many thousand Workday transactions which helps to keep our business running smoothly. We also provide technical support for various HR technology systems used across the enterprise.
About the job:
As a human resource professional, you will handle incoming inquiries from employees, managers and third-parties via email and weekday phone calls. You will initiate, process and update case information using our on-line case management system and work to resolve any human resource-related transaction or information needs. As a generalist, you will work across a wide range of subject areas including: human resources policy, administration and compliance, training and development, employee relations, employee benefits, and payroll + timekeeping. More complex matters may also be escalated by you to a subject matter expert or specialist team. Overall, our goal is to help drive Employee Self-Service and Manager Self-Service while you continue to develop your own professional HR administration skills.
Primarily, our job is to assist employees and managers by developing clear, user-friendly tools which drive employee and manager self-service and, when necessary, we more directly assist by completing transactions, facilitating issue resolution, or helping connect our customer to the right subject matter expert or team. We bring value by fielding many important, but often routine, inquiries so that our HR colleagues can focus on other strategic activities.
We complete our work using a variety of HR technology and telephony systems including the Workday human capital system, the SABA learning management system (branded internally as ‘LEAP’), the Avaya Automated Call Distribution (ACD) system, and our HR case management system (Workday Help). We also use many knowledge tools including the Bridge Intranet and HR Gateway, the DIY HR Task Center, and SharePoint.
In addition to handling a wide variety of HR Generalist and Business As Usual (BAU) activities, we also manage the following specialized areas: Unemployment, Background Checks and the SAFE Act program, termination notices and packet mailing, administration of Global ID (JUMP) system, HR records and documents, handling legal documents presented to human resources for action, and the ongoing development and distribution of various job aids, training materials and communications.
This position requires 2 or more years of HR experience in a shared services or service center environment, or work as an HR generalist in a complex global organization. You must also have experience using Workday, Excel, Outlook and case management systems like ServiceNow, Salesforce, etc. The successful candidate will also have excellent organizational and customer service skills.
The typical base pay range for this role is between $ 24 per hour and $28 per hour depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute