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MUFG Union Bank Bank Operations Processor in Tempe, Arizona

Bank Operations Processor - 10042601-WD

Description

Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

We're looking for an Associate Processor II to perform daily Bank operational tasks that are complex in nature. You need to demonstrate analytical capabilities, including assessing and actively mitigating risk and potential losses to the Bank. Comfort with directly contacting external customers as well as Branch personnel to resolve issues is important, as well as wanting to be a part of a team.

Responsibilities:

  • Operational tasks as assigned, adhering to established policies, procedures, and compliance, which results in a satisfactory audit rating.

  • Research and resolution of client or branch issues to ensure excellent customer service.

  • Contact customers to collect, validate, or research information.

  • Support peer staff, ensuring uninterrupted completion of all daily operational tasks.

Qualifications

Qualifications:

The right candidate will have:

  • Good verbal and written communication skills, including telephone etiquette

  • Experience handling high volume processes and working in a fast-paced environment

  • Ability to recognize and solve issues that could impact branch, customers or department

  • Willingness to work a flexible schedule

  • Ability to work independently and possess initiative for professional growth

  • Type 35-40 words per minute, PC knowledge of CICS, RUMBA RCIF and Word is preferred

  • Basic knowledge of Filenet system and bank documentation

  • High school diploma or GED

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Operations

Primary Location : ARIZONA-Tempe

Job Posting : Apr 5, 2021, 8:58:09 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10042601-WD

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