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MUFG Union Bank BOS Utility in Tempe, Arizona

BOS Utility - 10042855-WD


Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

We're seeking a Bank Operations Support Specialist to provide operational support to retail branches, BOSD, and other areas of the bank for complex or operational questions or issues.


  • Assigned the most complex, high-risk situations or functions.

  • Respond to complex operational related questions or inquiries advanced from staff or assigned by management.

  • Provide problem resolution to branches/departments.

  • Perform research, analysis, and provide recommendations for changes to processes or procedures to management.

  • Respond to the day to day questions from external vendors and review the quality of work performed.

  • Provide guidance to the vendor on processing procedures or standards or special situations.

  • Responsible for functioning as the utility for the BOS area.

  • Act as the work director and change staff's workflow, priorities, processing exceptions, and approve overtime if applicable.

  • Effectively schedules staff to ensure that all department processing deadlines and service levels are consistently met.

  • Make recommendations to management for improving/updating/streamlining Bank policy and procedures as it relates to all operational functions.



The right candidate will have:

  • 3-5 years experience in branch bank operations in all core branch processing functions, director or senior level preferred.

  • Strong leadership and customer service skills

  • Ability to effectively manage the performance of others

  • Knowledge of the bank's systems, policies, and procedures

  • Strong interpersonal and communication skills

  • Initiative, flexibility, and willingness to work additional hours when necessary

  • Ability to respond to critical demands and make sound decisions

  • Analytical and problem-solving skills

  • Ability to take detailed precise notes and network within the business to gather information and resolve issues

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Operations

Primary Location : ARIZONA-Tempe

Job Posting : Apr 5, 2021, 9:12:10 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10042855-WD