MUFG Union Bank Business Continuity Risk Incident Management - VP in Tempe, Arizona
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.
Reporting to the Head of Business Continuity Risk Management, the Enterprise Incident Management Engagement Manager is responsible for overseeing and assessing the Enterprise Incident Management Program capabilities and practices including review & challenge and independent assessment of incident management processes, controls and testing capabilities against SLOD’s policy and standards. Ensures appropriate relationships are established and maintained to build and strengthen trust regarding incident management practice implementation and serves as a focal point for escalation of SLOD issues to be resolved.
Serve as a SLoD and senior-level consultant on Enterprise Incident Management risk management matters
Collaborates with FLoD teams and front-line business units to conduct independent risk assessments
Develops and maintains the enterprise incident management policy and standard.
Drives the socialization, adoption, appropriate implementation, and ongoing maintenance of the BCRM framework, policies, standards, methods, etc. of the Enterprise Incident Management Program.
Provides subject matter expertise on Incident Management regulatory requirements including but not limited to: Financial Services driven by various guidance and agencies e.g., FFIEC, OCC, Federal Reserve Bank, FINRA, SEC etc. and defining threats and risk scenarios in order to provide recommendations on changes or program enhancements required to address such requirements and threats.
Collaborates and aids FLOD leadership in Board and senior management reporting
Performs SLoD BCRM awareness training, including policies, standards, methodologies and relevant technologies
Assesses BCRM-Enterprise Incident Management Program policy, standards, minimum requirements, including control objectives and risk compliance relating to FLoD controls design, definition and operational procedures
Leads and provides support of Internal Audits and Regulatory Exams
Ensures FLoD processes, controls adheres and maturity through KPI monitoring and performing review and challenge assessments.
Knowledge, Skills, Abilities :
Demonstrates strong skills in applying Incident Management principles including:
Incidents and outages management process
Review, assignment and classifications of incidents, outages, and problem cases
Problem Management process
Apply ITIL disciplines and practical incident management techniques.
Ensure proper usage of incident, outage, problem and change management systems and processes
Perform quality assurance on completed incident, outage, problem investigations and change management records
Apply Root Cause Analysis (RCA), Port Mortem and Problem Management practices
Incident Management Reporting practices
The management of the incident, outage and problem management processes
Incident, outage and problem processes, trends and recommend improvements
Strong Technical knowledge of data management, cloud base solutions, mainframe, and client/server environments.
Excellent project management skills, which include task identification, project planning, and ability to understand scope of recovery efforts, ability to coordinate critical activities during continuity exercises and events, and proficiency with tools required to pull project together.
Demonstrate relationship management skills to effectively interact with peers, subordinates, internal and external customers, and vendors.
Excellent interpersonal, organization, analytical, problem solving, communication, and prioritization skills
Demonstrate ability to influence and motivate individuals and teams.
Advance presentation skills and oral and written communication skills
Advance analytical skills
Self-starter with the ability to work independently.
Fully proficient with Microsoft Office applications, including (but not limited to) Word, Excel, Access, Visio, and PowerPoint
Provide technical guidance for the coordination of all corporate activities related to incident management.
Willingness to travel
May require evening or weekend work
Education, Licensure, Experience :
10+ years experience with Incident Management Program management or related processes.
Minimum of 2-3 years practical Business Continuity, Disaster Recovery, and/Crisis Management experience as applied in a business and technical environment in the banking or financial industry preferred
Minimum of 5 year of Information Technology (IT) industry experience preferred
Minimum of 5 year of banking or financial industry experience preferred
Professional certification from the Disaster Recovery Institute International or from The Business Continuity Institute (e.g. ABCP, CBCP, MBCP, MBCI, CRP and/or other Business Continuity or industry related certifications preferred
ITIL framework certification
BS in Financial Services, or Computer Sciences, or Engineering preferred, or demonstrated equivalent experience
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.