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MUFG Union Bank Commercial Loan Collateral Control/Insurance Quality Manager in Tempe, Arizona


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.


Under guidance of senior management, manage assigned staff and/or processes; provide leadership to direct and indirect reports that support the Bank's strategic goals and objectives. Direct reports typically include supervisors and exempt level staff; may indirectly manage exempt and/or nonexempt staff. Establish and monitor objective, measurable performance standards for direct and indirect reports. Appraise performance of direct reports and review/approve appraisals prepared by subordinates. Recommend salary increases that incent desired performance while adhering to Bank budget constraints. Ensure employee training and development of direct and indirect reports; coach, counsel, and assist in the termination of employees, as necessary. Responsible for managing operation within established budget, providing meaningful budget variance explanations and participation in development of annual budget for work unit(s) managed.


PRODUCTION MANAGEMENT Provide oversight and direction to assigned PSO supervisors to ensure that staff is scheduled and work is assigned to ensure that all processing deadlines and service levels are consistently met. Work with senior management and direct reports to develop and implement objective, measurable productivity and quality standards for staff and/or processes managed.

HUMAN CAPITAL Responsible for interviewing, hiring, performance counseling (including preparation of counseling memos and annual performance appraisals) and termination of direct reports while complying with all State and Federal law and all Bank policies and procedures. Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.

CUSTOMER SERVICE Ensure that direct report work units consistently provide the highest possible level of customer service to both internal and external Bank customers. Work with direct reports to review processes/procedures for opportunities to improve/enhance customer service and provide recommendations to senior management. Effectively communicate with internal and external customers to resolve customer service issues/problems. Work with senior management to help resolve customer complaints.

RISK MANAGEMENT Work with direct reports to ensure that all procedures, policies and controls are consistently followed at all times. Create and promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members. Ensure that all staff members successfully complete all required compliance and other certifications; provide assistance/coaching as necessary. Drive work unit/RC audits, SOX testing, and business resumption planning and exercises. Provide feedback and recommendations to senior management on developing potential risks and risk trends along with recommendations for mitigation.

BUDGET MANAGEMENT Under guidance of senior management, create and manage operation within established budget, providing meaningful budget variance explanations and participation in development of annual budget for work unit(s) or department managed.


  • Typically requires 6 to 7 years of experience in technical experience.

  • Excellent PC skills required especially Microsoft Office and Excel. Excellent mathematical ability needed to perform multi-step calculations.

  • Working experience with Federal Reserve Bank or Federal Home Loan Bank or similar HIGHLY PREFERRED

  • Well-developed written and communication skills.

  • Familiar with complex loan documentation and Bank policy.

  • Must be capable of performing multiple tasks on a regular basis.

  • A High School diploma or GED

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Operations

Primary Location: ARIZONA-Tempe

Schedule Full Time

Shift Day

Req ID: 10041027-WD