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MUFG Union Bank CRCO Business Operations Associate, Assistant Vice President in Tempe, Arizona


Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Job Summary:

Reporting to the Head of the Issue Management Group (IMG), within the Central Risk & Controls Office (CRCO), the CRCO Business Operations Associate is responsible for supporting CRCO Directors and all lines of defense to ensure successful remediation of issues with effective and sustainable controls and solutions to mitigate risk and close control deficiencies across MUFG in the U.S. (“the enterprise”). Additionally, the Business Operations Associate will support the CRCO management to ensure completeness and accuracy of issue data in the system of record for open issues, for preparation of materials for training and presentations to management and stakeholders, attending critical meetings and taking minutes and for general support to CRCO management as required.

Major Responsibilities:

  • Attend meetings and document minutes and action items and follow up on execution during the end-to-end issue management process or with business unit risk and control teams

  • Support the Issue Management Group Directors, in their monitoring of front line and support units (Business Units or BUs), legal entity leaders and risk and control teams throughout the Issue Management Life cycle to ensure policy and procedure are followed

  • Monitor the system of record for open issues, to ensure data is complete and accurate data to enable transparent and accurate reporting on the status of all issues

  • Review documentation status, risks and issues associated with the remediation of issues to ensure they are clearly documented and comply with CRCO standards

  • Support CRCO management with preparation of materials for regularly and ad-hoc management meetings with senior management and oversight committees, and training materials for training on internal controls and issue management, as required

  • As required, support CRCO VPs and Directors to document procedures, flowcharts, training materials or other documents as required

  • Where required, support process enhancement projects, and CRCO Group Operations, including but not limited to management of the CRCO calendar, scheduling of meetings, staff on-boarding, and training


  • A BA/BS degree from a 4-year college

  • 2-5 years of experience in a public accounting, consulting or working in Finance or Risk Management or internal controls

  • Banking industry experience and knowledge of banking organization a plus

  • Experience or involvement working on teams and leading projects

  • Process flowcharting, procedure drafting, a plus

  • Strong proficiency in MS Office including Power Point is essential

  • SharePoint experience a plus

  • Big 4 or top tier accounting firm or management consulting experience preferred, but not required

  • Ability to communicate professionally and effectively (both written and oral) to all staff levels

  • Critical thinking, analytical and problem solving skills and attention to detail

  • Ability to quickly establish rapport, credibility, trust, and respect, and be viewed as a team player

  • Ability and experience leading meetings, by phone, in person, web-x, etc.

  • Strong communication skills both verbal and written

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Risk & Compliance

Primary Location: ARIZONA-Tempe

Schedule Full Time

Shift Day

Req ID: 10028647-WD