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MUFG Union Bank Credit, Middle Office, Director in Tempe, Arizona

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) the world’s 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

MUFG’s Loan Operations team services several lines of business within MUFG for the Americas. The Middle Office team was designed in support of our business partners and aligned to six Execution Team Leads. The teams include; US Wholesale/Corp. Credit, Investment Banking, Japanese Corp. Banking, Latin American Corp Banking, Regional Banking, and Governance.

Job Summary

The Loan Administration Process Owner is primarily responsible for Management of the Execution Teams that perform daily Middle Office responsibilities in support of the Corporate Bank’s lines of business. In addition, they are the central lead and escalation point for each Business area. The Execution Team’s operate in a Deal Closing capacity and are in close contact with the Relationship and Portfolio Managers throughout the closing process; ensuring all required documents, reference data, and critical information are reviewed for operational feasibility, optimal execution mechanics, regulatory requirements and mitigation of operational risk. The teams partner with various internal and external parties including, but not limited to, Leveraged Capital Markets, Portfolio/Relationship Management, Loan and Agency Services, Finance, Legal, Trade Counterparties, as well as external Agent Banks and Lender clients. The team also interacts with their counterparts in other Regions and Legal Entities throughout MUFG’s robust network of Operations areas.


  • Lead six Execution Teams in Wholesale/Investment Banking Middle Office with 40 FTE in multiple geographical locations

  • Responsible and accountable for managing Loan Administrators and the Deal Closing & Funding process

  • Report directly into Operations, with dotted line matrix reporting into the Center of Excellence (COE) Leader(s)

  • Establish and document Service Level Agreements with each line of business supported to include KRIs

  • Actively pursue expansion of services provided to lines of business in the SLAs

  • Support escalations from the COE Business leads, as required

  • Actively lead strategic initiatives and process changes for the Middle Office

  • Create and maintain enhanced Business Metrics to validate Capacity and Unit Cost on a monthly basis

  • Maintain customer focus while balancing speed with quality

  • Develop talent and create a continuous improvement culture

  • Drive standardization and process maturity enhancement in the Middle Office, using Firm resources to simplify and or automate the process

  • Ensure execution of best practices of control, risk mitigation and escalation throughout the Execution Teams

  • Manage a Governance Team, which includes 2-3 FTE

  • Ensure the Governance Team regularly reviews and enhances policies and procedures to maintain appropriate control and consistency, within Head Office guidelines and Bank regulations

  • Ensure the Governance Team schedules and conducts quarterly MBR meetings with COE Business Leads

  • Maintain an in-depth, working knowledge of Banking Regulations and Standard Practices

  • Ensures adherence to all Firm policies and procedures and all applicable banking regulations

  • Undergraduate degree or higher

  • 10-15 years of syndicated loan experience

  • 7 years of people management experience

  • Lean Six Sigma Green Belt or higher

  • Robust understanding of loan products / syndicated loan business, including in-depth knowledge of credit agreements and other credit documentation, loan funding mechanics, deal structure, etc.

  • Proven ability to collaborate and build relationships with senior leaders across and within the lines of business

  • Keen attention to detail, strong oral and written communication skills, and strong analytical capability

  • Ability to lead multiple teams in a challenging and rapidly changing environment with capability to drive process change, with focus on standardization and simplification

  • Critical decision-making abilities including the ability to identify and resolve complex issues in a Corporate Banking environment

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: *Operations

Title: Credit, Middle Office, Director

Location: ARIZONA-Tempe

Requisition ID: 10027197-WD