MUFG Union Bank Debit Card Fraud Analyst - Contact Center in Tempe, Arizona
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.
Responsible for reviewing new and existing customer accounts for deposit and returned item risk. Examine new accounts for fraudulent/erroneous information, and evaluate potential loss situations. Determine on action to be taken based on predefined procedures or escalating to management for review, which may include closing the accounts, resolving client questions from branch personnel or external customers. Assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.
65% Analyze account transactions to determine if fraudulent activity is present.
Investigate and evaluate fraud by contacting account holders.
Limit potential loss exposure by placing holds or card status to limit funds availability.
Carryout efforts for prevention and recovery.
10% Understand, record, and update case detail reports for all alerts received.
Prepare documentation for suspicious activity reports (SAR) in accordance with federal regulations and FIU policy and procedure.
10% Interpret case management system in order to assist with customer questions and resolve cases.
10% Talks to internal and external customers in an inbound/outbound call center.
Respond to inquiries received from branch/department personnel, customers, and merchants.
5%Maintain working knowledge of all fraud related applications and products.
Escalate fraud trends to supervisors.
Typically requires 1 years of direct experience in fraud detection.
BA/BS preferred but not required.
Require advanced training and understanding of prevention techniques i.e. hold decisions, new account screening, working with and reporting to Security and Investigations on check fraud-related issues, and internal tracking of check-related losses using the Bank fraud related applications and products.
Domestic operations experience, working knowledge of the Bank's operating policies, procedures and compliance regulations.
Excellent verbal and written communication skills, strong analytical, problem solving, and decision making skills.
Proficient in Microsoft Office-Word, Excel, and Visio.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Primary Location: ARIZONA-Tempe
Schedule Full Time
Req ID: 10038130-WD