MUFG Union Bank Digital Fraud Team Lead - Office/AZ or CA in Tempe, Arizona
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Responsible for providing assistance and guidance to staff within the business unit and monitor daily multi-functional processing activities. Provide training and coaching to staff to ensure they can accomplish their responsibilities with accuracy and efficiency. Participate in establishing departmental workflow processes and control procedures in accordance with Bank policies, risk controls and legal requirements. Independently investigate and resolve service issues by applying general industry practices and organizational precedents. Serve as first point of escalation.
As a member of the Digital Fraud Prevention Team the individual will have thorough working knowledge of electronic payment products and will manage and prioritize alerts triggered for review. Current team members make outbound calls and field inbound inquiries while updating alerting and tracking systems, complete detailed notes of alerts reviewed, and escalate fraud cases as appropriate for further investigation.
Team analysts evaluate cases for patterns and trends, while adhering to policies, procedures and internal controls. In addition, they determine the course of action on cases identified as fraud taking action based on predefined procedures. This may include closing accounts, resolving client questions from branch personnel/external customers or escalating cases to management for review. Consolidate evidence to conclude that an account must be closed or conversely that the suspicious activity does not represent a risk to the bank.
Potential overtime may be required for this role and subject to business needs.
Utilize industry-leading fraud systems. Responsible for the detection of anomalies in customer online banking sessions and the detection of potential payment fraud during real-time review of alert activity.
Monitor electronic payment requests such Wires, ACH, Bill payments, Zelle, and bank to bank transfers for fraud patterns. Participate with immediate-action teams as required for major fraud or breach events.
Educate customers on fraud scams and provide tips on how to reduce the risk of becoming a victim. Perform any other monitoring, analysis, and reporting of account activity as required.Recommend appropriate actions to exit high-risk clients.
Respond to inquiries and act as the business liaison for branch personnel, clients, and non-clients. Work closely with internal partners in analyzing and understanding current fraud/loss trends. Interpret case management system to assist management with questions and resolve cases.
Typically requires 3+ years of direct experience in fraud detection and/or two years minimum within Digital Fraud.
Familiarity with Actimize, and digital fraud attributes and systems. Ability to disseminate information accordingly.
Ability to recognize and have a familiarity with common red flags and fraud trends regarding online banking/online payments.
Domestic operations experience, working knowledge of the Bank's operating policies, procedures and compliance regulations. Excellent communication skills with attention to detail and documentation.
Demonstrated pro-active initiative, ability to work independently and under minimal supervision.
Experience with industry-leading fraud tools/systems.
Excellent communication skills and attention to detail.
Strong analytical, problem solving, and decision-making skills.
Proficient in Microsoft Word, Excel.
BA/BS preferred but not required.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.