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MUFG Union Bank Digital Operations Specialist in Tempe, Arizona


Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

Join a financial group that’s as committed to your future as you are. At MUFG, we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. Our 14,000 diverse colleagues are connected by a common ambition to create change for the better—from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of global financial services. Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group.

Job Summary:

The Business Services Specialist I position provides operational support to Financial Centers and other areas of the Bank. This position responds to operational and legal documentation inquiries based upon desktop procedures. This individual also participates on projects and other duties as assigned by management.

Major Responsibilities:

  • Respond to internal and external inquiries, both verbally and in written form.

  • Review policies and procedures and update as needed.

  • Monitor email boxes and phone lines.

  • Interact with and correspond with clients by phone.

  • Escalate any emerging risks issues to Management.

  • Daily review of operational reports, while exercising good judgment to escalate exceptions appropriately.

  • Maintain production levels while working within a case management system, processing wires, money movement, client authentication, account maintenance, and document review.

  • Perform General Ledger and financial analysis report reconciliation functions.

  • Prepare and maintain accurate reports of deliverables and track results.



  • Minimum 2 years banking experience or similar type environment.

  • Excellent communication skills (both written and verbal) and interpersonal skills.

  • Strong analytical skills and good judgment.

  • Solid ability to manage multiple priorities.

  • Proficient in Microsoft suite of products - Word, Excel, Visio and PowerPoint. Ability to create reporting in Excel by pulling data from multiple information sources.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Operations

Primary Location: ARIZONA-Tempe

Schedule Full Time

Shift Day

Req ID: 10040858-WD