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MUFG Union Bank Electronic Banking Ops Initiatives Analyst - Hybrid/AZ in Tempe, Arizona

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

Job Summary:

Reporting to a senior level manager, the Operations Initiatives Analyst I is responsible for managing operational initiatives for the line of business to include process improvement initiatives, service, or efficiency initiatives, new product or system introductions, and merger related activities. Identifies appropriate solutions and makes recommendations to Management. The Analyst is dedicated to meeting the expectations and requirements of internal and external customers and is responsible for leading the effort to implement solutions and processes to enhance workflows of the department/division. The analyst ensures the assigned initiatives are properly documented and tracked as well as delivered on time and within budget.

Hours: Monday through Friday: 9:00 a.m. - 6:00 p.m.

Major Responsibilities:

  • Plans and leads business unit operational initiatives from initiation to implementation.

  • Articulates the line of business needs/requirements including identified solutions within the organization to obtain project buy-in.

  • Responsible for ensuring the development of procedures, workflows, communications, and training activities related to the implementation of change initiatives.

  • Partners with business unit managers to understand the needs and current processes of the unit to spearhead initiatives for process improvements.

  • Leads the effort to design and implement innovative and creative solutions based on business needs resulting in improved efficiencies.

  • Delivers assigned initiatives on time, on budget, and within scope.

  • Provides regular status updates including reporting obstacles or variances that cannot be resolved that would impede the delivery of the project on time and within budget.


  • Typically requires a Bachelors Degree in business or other equivalent experience.

  • Minimum 3 years leading and implementing change initiatives preferably within a financial services environment, or equivalent work experience.

  • Fully capable of handling business line initiatives with minimal support.

  • Knowledge of payment and electronic data file formats and transmission processes.

  • Experience in ACH, EDI, and E-Lockbox client set-up, testing, implementation and maintenance.

  • Experience troubleshooting transmission errors and rejects, and returns processing.

  • Ability to manage the team’s application server window patches and upgrades.

  • Has demonstrated priority setting, problem solving, negotiating, and conflict management skills.

  • Functional, technical, and operational organization skills required, including the ability to develop strong alliances at all levels within the organization. Sound oral, interpersonal, and written communication skills.

  • Sound decision making skills that demonstrate originality, flexibility, and resourcefulness.

  • Ability to adapt to change and implement quickly based on overall direction and needs of the company.

  • Ability to manage multiple priorities and commitments concurrently.

  • Demonstrated computer skills utilizing applicable PC applications to include Microsoft, Web, and bank related applications.

  • Stay abreast with industry trends. The highest level of integrity, customer focus, and partnership is a minimum standard requirement.

  • Must be a self starter and have the ability to work independently.

  • Ability to coordinate and direct activities of others.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.