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MUFG Union Bank Fraud & Exception Support Specialist II in Tempe, Arizona

Fraud & Exception Support Specialist II - 10045139-WD

Description

Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

We're looking for a Claims Specialist to perform comprehensive investigations for complex fraudulent claims or unauthorized activity involving ATM, ACH, and/or Bill Pay. In this role, you will review all available data to determine possible points of compromise, minimize losses, and stop further counterfeit/fraudulent activity. These cases must be handled efficiently and within the timeframes and Federal guidelines of Regulation E. In addition, this position may be called upon to assist in the development of Claims Specialists I.

Responsibilities:

  • Investigate and resolve complex, large dollar customer claims of error or unauthorized use involving ATM, ACH, and/or Bill Pay in compliance with Regulation E, communicating results of the investigation to clients and banking offices in a timely and professional manner.

  • Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes proactive steps to avoid further or potential loss.

  • Perform advanced account research and problem resolution.

  • Prepare case documents for security and law enforcement agencies.

  • Possess a strong working knowledge of, and adherence to, all banking regulations, policies, and procedures.

Qualifications

Qualifications:

The right candidate will have:

  • 5 years of banking experience.

  • Claims processing experience.

  • Comprehensive knowledge of banking regulations, specifically Regulation E.

  • Strong oral and written communication and interpersonal skills.

  • Excellent customer service skills.

  • Strong analytical/problem solving skills, attention to detail, and flexibility in work assignments.

  • High school degree or equivalent education.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Operations

Primary Location : ARIZONA-Tempe

Job Posting : Jul 8, 2021, 11:13:58 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10045139-WD

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