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MUFG Union Bank Hardware IT Asset Manager, AVP - Hybrid in Tempe, Arizona

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Job Summary:

In this role you will focus on planning, obtaining, tracking, and disposing of physical (e.g., hardware) and software technology assets. Responsibilities include overseeing software-license entitlement and physical inventory management; provisioning assets for employee onboarding and off-boarding; receiving, scanning, deploying of hardware assets and updating asset records in asset database; follow-up and management of asset research and management; and resolving exceptions and escalations.

  • Manage inventory and lifecycle of hardware and software assets (including dependencies), to ensure that modifications, withdrawals, and additions are correctly recorded by teams to ensure compliance with vendor contracts

  • Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the CMDB throughout their lifecycle

  • Provide scheduled key performance indicator (KPI)/metric information and standardized reporting, including compliance on current assets and trend analyses

  • Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management

  • Take part in other IT Service Management (ITSM) processes, or as required, perform as a back up to maintain operational activities

  • Collaborate with infrastructure teams to determine trends in asset performance and maintain best practices


  • Bachelor's Degree in finance, IT, business management or related field.

  • 5-6 years' experience working in IT asset management. Including minimum 3+ years' experience in hardware IT asset management and asset management software (ServiceNow, Flexera).

  • Experience in a large organization with a remote workforce, preferred

  • 2+ years' experience working in highly regulated industries (i.e., banking or financial services), preferred

  • Strong knowledge of IT software and hardware methodologies, processes and procedures.

  • Experience working in ServiceNow and ServiceNow's Hardware Access Management system.

  • Familiarity with common IT asset management cost savings and risk mitigation strategies

  • One or more of the following certifications a plus: IT Infrastructure Library (ITIL), Control Objectives for Information and Related Technology (COBIT), or IT Asset Management

  • Experience with process improvement methodologies (e.g. Lean Six Sigma) a plus.

  • Experience working with a configuration management database (CMDB) and the specific business services that it supports

  • Proven ability and experience in executing strategic asset management processes successfully

  • Experience with ServiceNow and ServiceNow Hardware Asset Management module

  • Ability to work effectively both independently and as part of a team

  • Excellent communication skills and ability to adapt to the audience

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.