MUFG Union Bank Jobs

Mobile mufg Logo

Job Information

MUFG Union Bank HFS Mortgage Fulfillment Operations, Director in Tempe, Arizona

HFS Mortgage Fulfillment Operations, Director - 10041385-WD


Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

The Operations Production Manager is responsible for the overall end to end loan operations

and staff in the Consumer Lending Fulfillment HFS Division. In close collaboration with the Head of Consumer Lending Operations HFS, the position is responsible for overseeing large scale operations staff consisting of Processing, Underwriting and Closing operations.

The position leads the strategic planning of staffing level requirements and a team of managers who have responsibility for ensuring overall quality, compliance and productivity of the Processing, Underwriting and Funding of mortgage and consumer loan products including all saleable loan products, conforming and government loans.

The Operations Production Manager will have direct oversight of all functions within the HFS production center with a high emphasis on effective partnering and collaboration with sales and affiliated corporate departments. The Operations Production Manager leads strategic planning and development for loan processing, underwriting and funding. Responsible for building a small team of managers/supervisors who directly report to the position.

Major Responsibilities:

  • Directs overall production of mortgage loans through the Team Managers and UW Manager to ensure that strategic goals are met. Monitors and evaluates trends and creates efficiencies to improve the process and customer experience.

  • Responsible for managing to the operations organization budget. Oversees and monitors the processes for efficiency and effectiveness. Implements policy and procedural changes that effect functional areas of responsibility to ensure uniformity, consistency and effectiveness. Develop and implement talent strategy ensuring managers and supervisors are selecting, training and actively managing job performance activities including coaching and documenting performance as well as recognizing and rewarding staff.

  • Ensures quality is maintained, and loans are processed to meet investor or portfolio requirements. Adherence to all State and Federal regulatory requirements as well as internal Credit Policy and Compliance procedures.

  • Ensures Bank's Risk Vision and Risk Management policies/programs are understood and adhered to by all staff. Identifies potential risk associated but not limited to identify theft, consumer compliance, fair lending, money laundering and consumer privacy. Oversees and monitors audits at various levels (i.e. Quality Control, Internal Risk Management Group, Data Integrity) to ensure adherence.

  • Development and execution of the process and the people to deliver loan quality, productivity and customer satisfaction.

  • Collaboration with Regional Sales and Customers to ensure Service Levels are met or exceeded. Maintain effective partnership with sales. Ability to identify potential problems and effectively resolve conflict.



  • Minimum 7-10 years Mortgage Operations leadership experience

  • Highly skilled in strategic planning and effective decision making

  • Strong understanding of budget planning and process for operations

  • Knowledge of industry trends, competitive landscape and best practices

  • Strong written and oral communication skills 3-5 years underwriting experience. FHA a plus.

  • Understanding of FMNA, FHLMC and Government lending products and investor guidelines

  • Highly organized and able to prioritize competing tasks

  • Work well under pressure and able to maintain professionalism and courtesy and collaboration

  • Working Knowledge of Residential loan documentation, products, policies, Underwriting guidelines, regulatory requirements and procedures for conforming and Jumbo loans

  • Demonstrated business knowledge for origination processes and workflow enhancement

  • This position may be subject to SAFE Act Registration Requirements.

  • Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.

If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Operations

Primary Location : ARIZONA-Tempe

Job Posting : Apr 19, 2021, 8:41:06 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10041385-WD