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MUFG Union Bank Individual Retirement Account Customer Service Representative in Tempe, Arizona


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

Reporting to Retirement Plan Center Supervisor, the RPC Specialist is responsible for providing high quality operational and technical phone support to branches and customers by answering and resolving problems and inquiries. Also responsible for processing the most complex retirement plan transactions.

Major Responsibilities:

  • Provide operational and technical assistance for over 200 branch operations (i.e. account set up and coding account documentation for accuracy and completion).

  • Determine and explain/quote IRS regulations and bank policies for IRA and Small Business Plans (SBP) accounts to branch staff or to customers.

  • Process the most complex transactions occurring in various phases of the retirement plans. This includes "Trustee to Trustee" transfer out, Minimum Mandatory Distributions, etc.

  • Review and verify transactions, ensure documentation is complete.

  • Calculate distributions, penalties and interest.

  • Request original documentation (i.e. Adoption Agreement, Qualified Transfer Request form, and other business related letters).

  • Provide follow ups on pending situations.

  • Audit files received from the retail branches.

  • Monitor and correct discrepancies appearing on daily journal and report to ensure correct government reporting.


Additional Information:

  • Prior knowledge and experience in IRS retirement plan regulation, retirement plan provisions and Bank policies, preferred.

  • Ability to translate IRS regulations to properly explain to customers and branches as well as in the application of processing the daily work.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Customer and Client Services

Primary Location: ARIZONA-Tempe

Schedule Full Time

Shift Day

Req ID: 10040016-WD