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MUFG Union Bank LMS - Learning Technology & Operations Analyst in Tempe, Arizona


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 14,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

As an LMS - Learning Technology & Operations Analyst, you will support the Learning Management System (LMS) and team within Talent Development & Learning.

Major Responsibilities:

  • Provides escalated HR call center support to address inquiries and questions for the Learning Management System and bank compliance requirements

  • Maintains close relationship with Tier 1 support and provides guidance, issue resolution instruction, and support documentation

  • Responsible for creating and running reports, subscriptions, and distributing standardized reporting

  • Coordinate and manage team-level and across line of business projects

  • Conduct research, data analysis, and compilation in multiple formats

  • Supports team in scheduling meetings, preparing documents, agendas, reports, and event planning

  • Supports designated program(s) in coordination with consultants/ Program Manager

  • Coordinates with content vendors to update and maintain content libraries

  • Coordinates across functions to maximize partnerships and functional processes

  • Performs complex administrative duties

  • Maintains department shared drive document storage, clean up, and organization

  • Develops processes and procedures to improve efficiencies within the function

  • Works with in-house LMS team for content testing and publishing

  • Development and maintenance of internal Social Learning platform

Internal/External Relationships:

  • Manage relationships with partners throughout the organization

  • Works directly with MUFG Corporate Communications, Security, Procurement, Facilities, Brand, Marketing, Corporate Social Responsibility, and Human Resources partners

  • Communicates with internal and entity partners in support of LMS and TDL activities

  • External vendors (eLearning, virtual, etc.)

  • Cultivates and manages industry and function related partnerships


  • College degree or equivalent professional experience

  • Strong work ethic, decision making ability, efficient and effective task completion

  • Extensive knowledge of and proficient in Microsoft Office applications

  • Experience with a Learning Management System (LMS), Saba preferred

  • Ability to communicate with senior leaders verbally and in written communication

  • Experience working cross-functionally to maximize partnerships and cross-functional processes

  • Deep knowledge of program related topics, studies, resources, websites, and related organizations

  • Knowledge of banking and financial services preferred

  • 2 years of program coordination experience preferred

  • 1 year related program experience preferred

  • 1 year experience in strategy, program development and support preferred

  • 1 year WebEx experience preferred

  • Detail oriented and analytical thinking preferred

Join us as we evolve our organization to become

more agile and innovative!

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Human Resources

Primary Location: ARIZONA-Tempe

Schedule Full Time

Shift Day

Req ID: 10037420-WD