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MUFG Union Bank Operations Specialist in Tempe, Arizona

Operations Specialist - 10041359-WD


Are you passionate about creating an exceptional client experience?

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

We're seeking an Operations Specialist to handle system generated reports specific to assigned areas and bidding of carrier providers for services, alongside the Cash Vault Work Directors. You will deal with complex issues, coordinate workflow to ensure SLA's are met and support implementations of product set-up and maintenance requests.


  • Provide outstanding customer service to all clients, both internal and external, handling customer requests in a timely manner.

  • Provide technical assistance and direction to staff to complete complex job functions and unusual situations.

  • Subject matter expert on product capabilities and review documentation for new accounts setup.

  • Work with vendors to submit bids for transportation/carrier providers.

  • Answer inquiries from internal departments and vendors with little supervision.

  • Ensure consistent compliance to departmental policies and procedures and alerts management of deviations.

  • Assist with staff training and actively participate in the resolution of all issues.



The right candidate will have:

  • 3 years of customer service experience

  • Excellent time management and communication skills

  • Ability to assess situations as they arise and move from function to function with minimal supervision and disruption to the operation

  • Ability to accurately operate and perform non-complex math using 10-key equipment by touch to balance transactions

  • Strong mathematical skills

  • High School diploma or equivalent

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Operations

Primary Location : ARIZONA-Tempe

Job Posting : Apr 1, 2021, 2:14:31 PM

Shift: : Day

Schedule: : Full Time

Req ID: 10041359-WD