MUFG Union Bank Operations Team Lead in Tempe, Arizona
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Job Summary: Responsible for providing assistance and guidance to staff within their unit and monitor unit’s daily multi-functional processing activities. Provide training and coaching to staff to ensure they can accomplish their responsibilities with accuracy and efficiency. Participate in establishing department workflow processes and control procedures in accordance with bank policies, risk controls and legal requirements. Independently investigate and resolve service issues by applying general industry practices and organizational precedents. Serve as first point of escalation
Management or Supervision: No
Major Responsibilities: 65% Processing and Authorization on one or more trust processing platform. Protect the interests of the bank and our client by accurately processing complex and specialized work on multiple core systems on a timely basis. Work is high risk, high volume, large dollar value and time sensitive. Frequently interact with both internal co-workers and external counter parties to receive and deliver instructions for completing and properly processing work. If details or instructions are not clear, identify the problem and proactively resolve with the instructing party. 15% Review audit/risk materials and daily processing. Monitor staff workload and provide work direction and monitor unit's daily processing for accuracy and to ensure deadlines and service levels are met. Keep management informed on activity and performance issues. Ensure work is processed within established timeframes. Provide work direction and guidance to staff. Provide coaching and counseling to staff. Assist staff under their direction to research and resolve processing issues. 5% Procedures, staff cross training and coverage. Provide training and coaching to staff. Develop and implement new employee training on system functions and unit procedures. Develop and implement staff cross-training. 15% Service Issues and Problem Resolution. Independently research and respond to client inquiries and resolve processing issues. Receive and respond to client inquiries directed to their unit and make decisions for appropriate action such as assign to staff for research or corrective action. Identify processing errors or potential processing issues, find appropriate corrective action and communicate the impact of these actions to manager or the appropriate parties involved. Resolve complex problems brought to them by their staff to prevent losses and client service issues.
Additional Information: 5+ years experience in client support in financial services processing environments with significant experience with processing and controls for high-volume, high risk transactions. Must have keen understanding of processing systems and market practices relating to securities settlements, money market and margin movements, cash and currency payments. Full working knowledge of bank policies and financial control processes in addition to appropriate Federal and State banking regulations. KYC and anti-money laundering monitoring experience required. Demonstrated ability to plan, coordinate and manage workflows to meet critical deadlines. A strong track record in analyzing and quickly resolving issues and processing interruptions. Prior experience as team lead preferred. Assist with implementing project related enhancements to systems to improve controls or product-related efficiencies; strong track record of introducing changes to processing workflows and system platforms without service disruptions. Experience in evaluating business resumption needs; developing, testing and plan implementation . Excellent PC skills, processing and controls for securities and cash systems, preferable SEI & SunGard systems as well as UB banking and payment systems.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.