MUFG Union Bank Organizational Change Management, Assistant Vice President in Tempe, Arizona
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.
Reporting to the Director, Strategic Initiatives and Operational Readiness in the Corporate Finance and Strategy (CF&S) group at MUFG, the CF&S Process, Procedures, and Documentation Lead will be responsible for the development, ongoing management, and administration of standard operating procedures (procedures) for critical processes in an evolving technological environment. This resource is a content strategist, documentation expert, and business process analyst. The Process and Procedures Lead will define, implement, and enforce standards and processes to create and maintain procedures that are compliant with organizational and regulatory requirements. These procedures are expected to mitigate operational risk and remediate issues identified through external or internal audits. To extend the reach and utilization of procedures, the Process and Procedures Lead will work with other functional leads to design and execute procedure training and communication plans. The Process and Procedures Lead will also defined and maintain the multi-generational plan for continued maturation of operational documentation and administer the MRSO procedures SharePoint portal and report status and progress on all procedure activities to MRSO leadership. Additional responsibilities will include development and maintenance of critical communications tools for the organization.
Process and Procedures Development and Management
Procedure Development :
Partners with functional managers to identify, evaluate, and prioritize business needs for procedure documentation
Establishes and enforces standards for content and format in compliance with organizational and departmental branding guidelines
Facilitates and guides process owner documentation of baseline process requirements
Reviews, edits, and provides substantial authoring assistance to process owners
Creates effective diagram depictions of processes to supplement all procedures
Obtains required stakeholder approvals to certify new procedures
Publishes and distributes procedures to the MRSO team
Maintains and delivers the inventory of existing MRSO procedures via SharePoint
Researches, captures and tracks extensive metadata for procedures to support advanced searchability, procedure correlation, and process owner accountability
Remains apprised of operational changes that impact procedures and other process documentation
Coordinates and advises managers and process owners on project and change-related procedure updates
Continuously improves procedures through scheduled and ad hoc review and update processes
MRSO Procedures SharePoint Management:
Administers the MRSO procedures SharePoint portal, maintaining robust, interconnected lists and libraries and ensuring operability
Leverages existing and emerging features to continuously improve site design and data delivery
Audit and Issue Remediation:
Leads procedure-related audit and issue remediation activities to address deficiencies and prevent recurrence
Works with internal audit resources to achieve issue closure
Develops and executes a multigenerational plan to elevate content quality, increase engagement, improve efficiency, and drive operational maturity.
Evaluates and strategizes new delivery vehicles for procedures and related documentation (e.g., comprehensive operations manuals)
Business Process Analysis:
Participates in business process analysis to identify potential risks and inefficiencies
Identifies existing and potential process controls to stabilize operations
Training and Communication:
Trains process owners on best practices for procedure documentation
Communicates regularly with process owners to ensure procedures remain viable
Partners with the MRSO Training Lead to execute procedure-based cross-training on critical processes and share institutional knowledge
Prepares and presents regular updates on procedure and audit/issue related activities to MRSO leadership
Prepares additional presentation materials as needed to report on MRSO procedure and audit/issue related activities to MUFG executives
Provides regular updates to all affected MRSO personnel on procedure updates
Update and distribute a monthly report on the status of SOP and other process documentation efforts and inventory, coordinating with the Process & Procedures Lead and leveraging library metadata
FMA, CF&S SharePoint Site and Bridge Content Management
Monitor communications from FMA executives, enterprise groups, and business partners for announcements and events; post relevant info to the FMA SharePoint site ‘Announcements’ and ‘Calendar’ events
Create surveys from a standard SharePoint template as needed to support employee engagement efforts
Enhance site content to provide relevant and timely updates for the FMA and CF&S teams
Establish a routine for quarterly reviews/updates of FMA & CF&S group org charts
Assist in the end-of-month review of CF&S Bridge and Internal SharePoint sites to ensure accuracy of content, functionality of links, and identification and resolution of any issues.
Email Distribution Lists and Organizational Charts Maintenance
Update email distribution lists monthly to ensure accuracy of recipient lists resulting from organizational changes via the Workgroup Admin Tool and/or My Request system.
Develop new distribution lists as requested to help facilitate communication among team members for current and/or new CF&S work efforts.
Maintain organizational charts for team
Communication Routines Support
- Assist in the development and distribution of organizational communications, including ad hoc communications, organizational announcements, and any other pertinent communications.
FMA Corporate Real Estate Functions Support
Assist in CRE project planning efforts, including coordinating with impacted team members and completing planning documentation
Reconciliations of various seat occupancy data
Facilitating organizational change management type activities of real estate projects
LEAP Training Data Maintenance / Reporting
Develop streamlined data update process
Establish follow-up reminder process for incomplete courses over xx days in progress
Create new reporting dashboard for monthly / quarterly reporting cycles
Update LEAP procedures as need for changes and enhancements
Surveys and Feedback
Analyze and report on survey data
Develop survey questions for various projects
Update and republish surveys for new reporting cycles
Minimum 8 years of relevant experience
This position requires a degree from a four-year college (e.g., B.A., B.S)
Familiar with best practices for procedure documentation
Experience documenting complex systems and processes
Experience designing training materials and communications for a wide audience
Ability to quickly understand business line needs and objectives
Capable of managing multiple documentation projects at once
Strong analytical skills
Expert in Microsoft Office applications
Expert in Adobe Acrobat application
Process design and mapping experience (Microsoft Visio proficient)
Experience designing and creating operating manuals
Strong organizational, collaboration, and communication skills
Ability to develop effective interpersonal networks within the organization (experience with complex organizational structures)
Must be a creative problem-solver and a creative problem anticipator who is able to anticipate complex issues and problems and takes proactive steps to prevent them from happening
Strong verbal/written communication and presentation skills
Ability to manage time and priorities effectively
Ability to pivot quickly to respond to high-priority issues
Willingness to step outside the scope of the role to assist team initiatives
Strong work ethic, ability to make decisions, and work under tight deadlines
Proven effectiveness in fast-paced, demanding environment
Experience with Oracle Financial Applications (OFSAA, Hyperion, OBIEE) is a plus
The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified .
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Primary Location: ARIZONA-Tempe
Schedule Full Time
Req ID: 10042367-WD