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MUFG Union Bank PurePoint Fraud Analyst - Call Center in Tempe, Arizona


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 14,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

As a member of the Payments Fraud team the candidate will have thorough working knowledge of electronic payments products, and will manage and prioritize alerts triggered for review, contact customers, answer phones, update alerting and tracking systems, complete detailed notes of alerts reviewed, and escalate fraud cases as appropriate for further investigation.

Determine on fraud cases the action to be taken based on predefined procedures or escalating to management for review, which may include closing the accounts, resolving client questions from branch personnel or external customers. Evaluate cases for patterns and trends, determining failures in policies, procedures and internal controls, recommending changes for risk mitigation, where appropriate and preparing written reports to various levels or management concerning investigation and recoveries.

Major Responsibilities:


  • Responsible for reconciling, reviewing and processing identified risk transactions.

  • Determine the degree of operational risk and/or fraudulent conduct when reviewing returned items.

  • Researches accounts and assesses the risk level of identified transactions.

  • When necessary, contact the office of account and make recommendations or decisions within bank guidelines for exposure of potential loss situations.

  • Limit potential loss exposure by placing holds or card status to limit funds availability.

  • Perform any other monitoring, analysis, and reporting of account activity as required.

  • Block accounts or place holds on accounts to prevent exposure and notify clients and financial centers of blocks placed.


  • Responsible for evaluation and carry out efforts for prevention and recovery, account closure, reporting to ChexSystems and referring to the appropriate collection agency for recovery.

  • Prepare and submit timely Suspicious Activity Reports (SAR's) to meet OCC guidelines, maintaining all research and analysis.

  • Recommend and/or expedite appropriate actions to exit high risk clients.

  • Consolidate evidence to conclude that an account must be closed or that the suspicious activity does not represent a risk to the bank without disrupting service to our clients.

  • Prepare accounts for charge-off, and allocate loss according to policy.


  • Respond to inquiries and act as the business liaison for branch/department personnel bank-wide, clients, and non-clients.

  • Interpret case management system in order to assist management with questions and resolve cases.

  • Work closely with internal partners in analyzing and understanding current fraud/loss trends.

  • Evaluate cases to identify linkages.


  • Identify and escalate to management other compliance or operational weaknesses i.e new account documentation, failure to follow Bank policy etc.

  • Maintain Working Knowledge of related fraud applications and products.



  • Typically requires 2 years of direct experience in fraud detection. BA/BS preferred but not required.

  • Require advanced training and understanding of prevention techniques i.e. hold decisions, new account screening, working with and reporting to Security and Investigations on check fraud-related issues, and internal tracking of check-related losses using the the Bank related applications and products.

  • Domestic operations experience, working knowledge of the Bank's operating policies, procedures and compliance regulations. Excellent communication skills with attention to detail and documentation.

  • Strong analytical, problem solving, and decision making skills

  • Demonstrated pro-active initiative, ability to work independently and under minimal supervision.

  • Proficient in Microsoft Office-Word, Excel and Visio.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses

Job: Risk

Primary Location: ARIZONA-Tempe

Schedule Full Time

Shift Day

Req ID: 10036967-WD