MUFG Senior Fraud Analyst - Hybrid/AZ in Tempe, Arizona
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
This is a hybrid position. The selected colleague will work at an MUFG office or client sites up to four days per week and work remotely the remaining day(s). A member of our Talent Acquisition team will provide more details.
We're looking for a Fraud Analyst to review new and existing customer accounts for deposit and returned item risk. You will examine new accounts for fraudulent/erroneous information, evaluate potential loss situations and decide on an action to take. In addition, you will assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.
Analyze account transactions to figure out if fraudulent activity is present.
Investigate and evaluate fraud by contacting account holders.
Limit potential loss exposure by placing holds or card status to limit funds availability.
Carryout efforts for prevention and recovery.
Understand, record, and update case detail reports for all alerts received.
Prepare suspicious activity reports (SAR) in accordance with federal regulations and FIU policy and procedure.
- Interpret case management system in order to assist with customer questions and resolve cases.
Talk to internal and external customers in an inbound/outbound call center.
Respond to inquiries received from branch/department personnel, customers, and merchants.
Maintain working knowledge of all fraud-related applications and products.
Raise fraud trends to supervisors.
2 + years of experience in fraud detection
Training and understanding of prevention techniques i.e. hold decisions, new account screening, working with and reporting to Security and Investigations on check fraud-related issues, and internal tracking of check-related losses using the Bank fraud-related applications and products.
Domestic operations experience, working knowledge of the Bank's operating policies, procedures, and compliance regulations.
Excellent verbal and written communication skills, strong analytical, problem-solving, and decision-making skills
Proficient in Microsoft Word, Excel, and Visio
Bachelor's degree preferred but not required.
The typical base pay range for this role is between $40K - $55K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute