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MUFG Union Bank Special Operations Support Representative in Tempe, Arizona

Description Are you passionate about creating an exceptional client experience? Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded. We're looking for a Special Operations Support Specialist to supervise assigned staff, ensuring all activities are conducted within established quality and productivity standards. You will assist directors with troubleshooting situations and in responding to customer service issues. This role requires analytical and operational skills to mitigate risk, and analyze and approve transactions to provide customers with a positive experience. In addition, you will perform audit, quality control, and/or reporting functions under management direction. Major Responsibilities: 40% Production Management + Schedule staff and provide work assignments to ensure processing deadlines and service levels are consistently met. + Monitor work unit records to make sure time accounting, productivity, and statistical measures are accurately and consistently recorded. + Make recommendations to upper management for improving/updating productivity or quality standards and statistical reporting for work unit. 20% People Management + Supervise up to 3 distinct work areas and/or 20 employees. + Interview, hire, counsel, and terminate employees while following all State and Federal law and all Bank policies and procedures. + Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork. 20% Customer Service + Ensure work unit consistently provides the highest possible level of customer service to both internal and external Bank customers. + Continually review processes/procedures for opportunities to improve customer service and provide recommendations to management. + Work with management to help resolve customer complaints. 20% Risk Management + Ensure procedures, policies, and controls are consistently followed. + Promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members. + Participate in work unit/RC audits, SOX testing, and business resumption planning and exercises. Qualifications Qualifications: The right candidate will have: + 3-5 years previous supervisory experience, 5 years related on-the-job experience + Strong leadership skills and ability to effectively manage others + Excellent customer service skills + Detailed knowledge of Bank's systems, policies and procedures + Strong interpersonal, written, and verbal communication skills + Proven ability to organize and prioritize work assignments + Flexibility and willingness to work additional hours when necessary + College degree The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses. Job: Operations Primary Location: ARIZONA-Tempe Schedule Full Time Shift Day Req ID: 10041550-WD