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MUFG Union Bank System Support Analyst (Mortgage Originations) in Tempe, Arizona

System Support Analyst (Mortgage Originations) - 10043007-WD


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (ats ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

Through your role and a variety of other experiences at MUFG, you will have the opportunity to develop technical, analytical, communication, and leadership skills that can help you to achieve your full potential. No matter what career path you eventually choose, you will be continually learning through daily responsibilities, new challenges, and colleagues. Along the way, you will have access to mentoring and training opportunities to foster and accelerate your building of new skills and abilities.

Reporting to the Vice President of Mortgage Originations System Support, the System Support Analyst will provide phone, email and ticket-based support to internal users and external customers for the Bank’s Mortgage Loan Origination System. Duties include conducting root-cause analysis, proposing system solutions to configuration analysts, managing incident tickets, authoring system alert notifications to large audiences, system testing, identifying system workarounds, and other tasks to proactivity maintain a high-reliability environment and minimize recovery time for critical production incidents.

Major Responsibilities:

  • Provide system application support to internal and external clients

  • Performs system analysis on application functionality and suggests improvements

  • Establish root cause of system issues, and knows when to escalate

  • Log, monitor and complete Incident or Change Management tickets

  • Performs security provisioning/deprovisioning, and other security functions

  • Maintain or create Enterprise Information Security required documentation

  • Conduct system walk-throughs with various audiences including auditors

  • Performs BETA testing and/or User Acceptance testing

  • Listens to client to understand their needs and priorities

  • Train and support clients in the use of the solution

  • Document team system procedures and publish

  • Author system alert notifications and system workarounds to large audience


  • Bachelor's degree preferred

  • Minimum of 3 years’ experience in troubleshooting system production issues, business system analysis, information security, help desk support, customer service or equivalent work experience.

  • Experience in Mortgage Originations, Banking or Financial Services preferred.

  • Experience with SQL and other data profiling tools and techniques preferred.

  • Experience with Word Processing and worksheet tools.

  • Excellent analytical and problem solving skills.

  • Experience providing front-end support to internal departments or web-based clients

  • Strong written and verbal communication skills

  • Detail oriented

  • Priority setting, problem solving, negotiating, and conflict management skills

  • Functional, technical, and operational organization skills required, including the ability to develop strong alliances with our internal and external customers.

  • Sound decision making skills that demonstrate originality, flexibility, and resourcefulness.

  • Action oriented; Ability to adapt to change and implement quickly based on overall direction and needs of the line of the business.

  • Ability to work independently or within a team for problem resolution

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified .

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Technology

Primary Location : ARIZONA-Tempe

Job Posting : Apr 14, 2021, 10:29:32 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10043007-WD