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MUFG Union Bank Wire Services Processing Team Lead Supervisor in Tempe, Arizona


Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Job Summary

Responsible for leading and assist with the unit’s day to day processes. Ensure staff aligns with the department’s policies and procedures. Monitor all processing queues to ensure our service level agreements.

Major Responsibilities:

  • Monitoring at a higher level, all incoming and outgoing wires in USD and Foreign Currency. Responsible for all critical issue matters.

  • Ensure end of day process is accurate

  • Monitor GFT queues for verification before FED closing and end of the day.

  • Monitoring the ACD System ensure operators are available for incoming calls.

  • Communicate issues to management immediately of errors that may result in losses or issues to senior management.

  • Ensure that there is a written procedure to document all processes performed by Wire Services. Establish yearly review cycle for all processing procedures to ensure procedures accurately reflect the most current processing protocols.

  • Completes Daily Status Report (DSR) as applicable for operational incidents that impact the business and/or customers.

  • Participates in project management efforts, coordination of UAT, and control testing as required by the Compliance Risk Team.

  • Working knowledge of applicable State and Federal US Regulations including Uniform Commercial Code (UCC4A), OFAC, FDIC, Bank Secrecy Act, and Electronic Funds Transfer Act (EFTA).

  • Daily huddles with Manager.

  • Internal and External Customer Communications followed in a timely manner.

  • Collaboration with the Manger on ongoing staff performance management, including mid-year and annual reviews

  • Time card management and vacation request, as well as keeping manager informed of approved vacation.

  • Assist with training of New Staff.

  • Quality Control - Develop and maintain emphasis on our “Error Reduction” ongoing initiative and recommend appropriate changes, if any.

  • Risk Control - Ensure communications of proper critical issue on reportable incidence to staff and carried out consistently.


Additional Information:

  • Understand and apply the various rules and regulations governing investigations

  • Fundamental understanding of payments formatting, including SWIFT, CHIPS, Fedwire, foreign currency

  • 2 - 3 years of experience in financial services

  • 2 - 3 years of experience in wires services preferred

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Operations

Primary Location: ARIZONA-Tempe

Schedule Full Time

Shift Day

Req ID: 10030422-WD