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MUFG Union Bank Workplace Experience Change Manager, Associate/AVP in Tempe, Arizona


Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Job Summary and Responsibilities

Support the development, implementation and scalability of MUFG’s activity-based workplace strategy program, Flexible Workplace (FWP) through change management initiatives and metric analysis. Act as a visible and vocal advocate, working cross-functionally, to provide subject matter expertise and strategic data analysis to support FWP and Location Strategy decisioning.

Workplace Strategy:

  • Serve as a FWP subject matter expert, vocal advocate and “face of the program” within MUFG

  • Partner with internal businesses (e.g. HR, Technology, etc.) to identify, develop and deploy policies, procedures, equipment, etc. that support the employee experience in FWP

  • Support development and innovation of FWP to improve operating capabilities and achieve a sustainable future strategy

  • Lead in identifying and understanding existing and innovative technology that supports and improves the employee and workplace experience

  • Coordinate long-term strategies that optimize current technology and integrate future technology to cost-effectively deploy new services and infrastructure to enhance workplace effectiveness

  • Keep up-to-date on industry trends and best practices with activity-based-working technology, industry innovation, designs, etc.

Change Management:

  • Accountable for FWP adoption and change management across the enterprise

  • Deliver Change Management Programming to employees impacted by FWP

  • Apply behavioral tools to assess the impact of change on business lines and determine readiness for change

  • Develop timeline and roadmaps, based on project implementation, employee resistance factors, program components and goals

  • Work with internal business partners to deploy full scope of change management activities including workplace strategy, move management, space/design, technology, HR policies, etc.


  • Define and deliver FWP performance metrics

  • Measure how the workplace currently supports business objectives and employee productivity

  • Create and maintain FWP Metrics Program of data and analyze FWP details and trends across business units, locations, etc.

  • Use the output of analytics to show performance of FWP to the real estate organization and the impact of FWP on business performance

  • Evaluate data and perform statistical analysis to identify improvement opportunities and associated issues and risks

  • Analyze, collate and present complex data analysis and reporting to senior and executive leadership teams


Desired Qualifications:

  • Bachelor’s degree in real estate, business, industrial design, behavioral sciences or equivalent experience

  • 5 years of progressive experience in change management

  • Expertise in data analytics and deriving strategic recommendations based on complex data analysis

Preferred Qualifications:

  • Activity-based-working/workplace strategy experience

  • Financial services industry background

Behavioral and Leadership Competencies:

  • Proficient in corporate program management and change management

  • Experience with leading indirect teams (e.g. change/project management)

  • Strong presentation, communication, and relationship building skills to influence at all levels of the organization

  • In-depth understanding of data analytics and a strong technical aptitude

  • Program management skills to assist organizing, planning, and executing concurrent large-scale projects from concept phase through to execution

  • Ability to thrive in a fast-paced environment with multiple activities and deadlines

  • Ability to work remotely in a virtual team within a matrix reporting relationship

  • Travel is anticipated to be up to 20% for this position

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Finance

Primary Location: ARIZONA-Tempe

Schedule Full Time

Shift Day

Req ID: 10028823-WD