Job Information
MUFG Analyst, Tech Operator, infrastructure in Hong Kong
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Job Description:
Hardware - including PCs, dealer boards and mobile devices (itune MDM)
Software - including OS and application support for Windows 10/11, MS Office, Outlook, O365
Wyse terminal, Microsoft Teams phone, headset setup, configuration, firmware upgrade and administration.
Set-up of new PCs and software installation / testing (desktop software and trading application clients)
Cabling management – include network patching (dataport, patch panel, switchport) for any device endpoint, labeling work and maintain Cable ID inventory list)
Basic network troubleshooting on physical connection isolation (e.g cable tester, cable tracing in patch panel)
Tier 1 support for voice platform (Microsoft Teams / IPC dealerboard)
Work with tier 2 support and International team for problem solving
Work with Trade floor support and Service desk on user support
System monitoring and patching on windows and telephone devices
Hardware and software support in business areas (Trading floor, Back Office, Management)
Hardware and software inventory record management
Providing IT support service for users in Asia Regions
Requirement:
At least 3 years IT support experience
Experience on working in Banking and Finance industry
Experience on working in dealing room area will be an advantage
Hands on experience on supporting VIP staff locally and from other countries
Basic Voice platform knowledge (Microsoft Teams telephony, IPC dealerboard turret, private wire solution)
Basic operating system (Windows 10/11), office applications (MS Office, O365), networking knowledge
Good command of written and spoken English and Chinese
Self-motivated and able to work independently
Good troubleshooting skill and able to work under pressure
Need to work for system change during non-office hour.
May need to work during Public Holiday
MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as “MUFG”) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute