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MUFG Union Bank Analyst/Associate – Implementation & Client Support Team in Hong Kong

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Main Responsibilities:

  • Act as the primary point of support to corporate bank clients, to respond to clients’ request for information and problem solution across TB products, including e-banking channels and cash management products;

  • To deliver excellent and one stop service to clients, from CMS products introduction, implementation arrangement as well as post sale support to clients;

  • Work closely with TB Sales teams and Coverage teams to provide a positive client experience that ensure client loyalty and revenue retention and growth;

  • To coordinate amongst internal stakeholders to ensure all clients’ service requests to be responded in a timely, accurate and client friendly manner;

  • To undertake ad hoc projects as assigned from time to time.

Requirements:

  • Degree holder with at least 3 year of working experience in banking or customer services, candidate with less experience will be considered as Analyst;

  • Client focused and willing to go beyond the expectations;

  • Self-motivated and willing to learn with a can-do attitude;

  • Good communication, customer support and problem solving skills;

  • Proficiency in both of English and Chinese, including Putonghua;

  • Knowledge of Japanese is a plus;

  • Comfortable with technology and MS Office applications.

MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as “MUFG”) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute

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