Job Information
MUFG Associate - Client Service Team in Singapore
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Job Responsibilities
Strategic
- Support the execution of the division's strategy to embed MUFG Bank in the flow business of our clients
Financial
- Support the delivery of relevant banking services to customers to meet revenue targets set for Division
Customer
Deliver high level of service to internal and external customers to enhance and uphold MUFG reputation and to meet customer's expectations
Conduct training and/or setup sessions to customers via WebEx or on site at customer office in using MUFG transaction banking products
Support customer and act as second level of support to clients’ queries on matters including but not limited to internet banking and cash management system
Work in partnership with Transaction Banking Division in order to resolve customer’s technical queries
Work in partnership with Transaction Banking Division to support regional implementation/maintenance tasks with regards to Singapore Branch
Work in partnership with Operations Team in order to process customer application in a timely and accurate manner
Support migration of file formats from existing to ISO20022 swift formats
Support migration of existing client for products that has been enhanced /EOS (end of Service)
People
Collaborate with Sales and Product teams as well as MUFG TBD branches to ensure consistent MUFG experience for clients
Collaborate with Systems Team to resolve customer’s concerns arising out of MUFG channel system issues
Work in partnership with the Operations team in for registration and ensure applications and transactions are processed accurately in a timely manner
Other/ Control
Ensure adherence to all Regional / Singapore's Risk and Compliance requirements and prevailing Regulations, resulting in zero regulatory or compliance breaches
Develop knowledge of transaction banking products in order to provide the right level of support and advice to internal and external customers
Maintain good working knowledge of industry trends, practices, relevant laws and regulations
Adhere to all MUFG policies / guideline
Job Requirements:
Minimum 5 years’ experience in banking experience with cash product knowledge.
Minimum Diploma
Experience in VBA programming and MS access
Good understanding of e-channel file format requirement, Eg SWIFT in line with ISO20022 updates
Able to support client file format changes on local and global e-channel platform
Good Time Management
Client solution oriented.
Meticulous and detail oriented
Ability to work well in a team and independently
Ability to multi-task and work under tight timelines
Ability to adapt into different requirements of the role i.e documents processing and client servicing
MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as “MUFG”) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute