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MUFG Associate - Client Service Team in Singapore

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Job Responsibilities

Strategic

  • Support the execution of the division's strategy to embed MUFG Bank in the flow business of our clients

Financial

  • Support the delivery of relevant banking services to customers to meet revenue targets set for Division

Customer

  • Deliver high level of service to internal and external customers to enhance and uphold MUFG reputation and to meet customer's expectations

  • Conduct training and/or setup sessions to customers via WebEx or on site at customer office in using MUFG transaction banking products

  • Support customer and act as second level of support to clients’ queries on matters including but not limited to internet banking and cash management system

  • Work in partnership with Transaction Banking Division in order to resolve customer’s technical queries

  • Work in partnership with Transaction Banking Division to support regional implementation/maintenance tasks with regards to Singapore Branch

  • Work in partnership with Operations Team in order to process customer application in a timely and accurate manner

  • Support migration of file formats from existing to ISO20022 swift formats

  • Support migration of existing client for products that has been enhanced /EOS (end of Service)

People

  • Collaborate with Sales and Product teams as well as MUFG TBD branches to ensure consistent MUFG experience for clients

  • Collaborate with Systems Team to resolve customer’s concerns arising out of MUFG channel system issues

  • Work in partnership with the Operations team in for registration and ensure applications and transactions are processed accurately in a timely manner

Other/ Control

  • Ensure adherence to all Regional / Singapore's Risk and Compliance requirements and prevailing Regulations, resulting in zero regulatory or compliance breaches

  • Develop knowledge of transaction banking products in order to provide the right level of support and advice to internal and external customers

  • Maintain good working knowledge of industry trends, practices, relevant laws and regulations

  • Adhere to all MUFG policies / guideline

Job Requirements:

  • Minimum 5 years’ experience in banking experience with cash product knowledge.

  • Minimum Diploma

  • Experience in VBA programming and MS access

  • Good understanding of e-channel file format requirement, Eg SWIFT in line with ISO20022 updates

  • Able to support client file format changes on local and global e-channel platform

  • Good Time Management

  • Client solution oriented.

  • Meticulous and detail oriented

  • Ability to work well in a team and independently

  • Ability to multi-task and work under tight timelines

  • Ability to adapt into different requirements of the role i.e documents processing and client servicing

MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as “MUFG”) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute

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