MUFG Director, Regional Head of Client Onboarding, APAC in Singapore
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Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The APAC Middle Office provides centralized services to Global Corporate & Investment Bank (GCIB) coverage and product teams to enable business growth and seamless client experience. The department comprises of a wide range of cross-functional teams including Client Services & Data Management, Client Onboarding, KYC, Credit & Account Management, Regional Reporting & Agency Management.
Purpose of Role
The Head of Client Onboarding is responsible for the management, oversight, and strategic leadership of the APAC Client Onboarding team. Client Onboarding is a key first line support function, executing on the end-to-end onboarding process across KYC, Legal, Credit, Product partners and Operations. The individual will be responsible for oversight of all APAC onboarding requests. This is a highly technical and ever-changing area with increasing regulations being regularly implemented. Additionally, the Head will lead the development of a strategic tool to provide live data on onboarding, mapping the end-to-end process, identifying areas for improvements, and working with stakeholder to implement change.
As a significant support function, interacting with customers and internal stakeholders, customer experience is paramount for the team. This individual will serve as the key point for all Client Onboarding matters, and is required to liaise closely with clients, sales and coverage teams, business heads, and various internal and external stakeholders. In addition, the delivery of strategic planning and proficient management of information is essential to succeeding in this area.
As a leader, a key aspect to this role is acquiring and developing appropriate talent and spearheading efficiency and effectiveness within the team and the bank as a whole.
Key Role Objectives
Regional process owner for end-to-end client onboarding of all bank’s products
Develop and drive APAC client onboarding team strategy
Set and monitor regional performance objectives for locations linked to improving client and employee experience, reducing operational risks and direct & indirect costs drivers (e.g. standardization)
Provide leadership and business requirements for development and implementation of respective systems & processes relating to client onboarding across APAC as well as promotes improvements
Lead the APAC Client Onboarding team responsible for ensuring standardized, efficient and seamless end-to-end onboarding experience for our clients
Responsible for ensuring effective systems and processes are in place within the team to manage the onboarding and other related tasks
Key representative within the bank’s 1st line for all Client Onboarding aspects; representing the bank in front key senior stakeholders both internally and externally
Interact and influence at a senior level to ensure the bank addresses risk, and process/procedures take consideration of the customer experience
Develop and influence system development and procedures in relation to end-to-end onboarding, ensuring the bank is protected against risk and customer centric
Management of both direct and indirect staff across the region, ensuring that talent is well placed, and utilized
Ensure the team structure is effective and efficient, with consideration taken for each task and which levels within the team are best placed to conduct these tasks and articulates priorities
Drive Lean On-boarding, identifying and spearheading change to benefit the bank by delivering significant cost reductions through process improvements/automation, resource reduction and other strategic aspects
Provide senior management and key counterparts across the globe with meaningful MI and insights
• Minimum 10 years of experience in end-to-end client onboarding coordination/facilitation, relationship management or client services
• Experience in corporate or investment banking or financial services
• Previous experience in leading and managing a regional team is essential
• Strong familiarity with AML/KYC/Regulatory regimes in APAC as well as Banking/Markets Products
• Experience in driving and implementing Target Operating Models, systems, and process improvements
• Ability to distil complex information into insightful and concise recommendations
• Degree qualified
We regret to inform that only shortlisted applicants will be notified.
MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as “MUFG”) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute