MUFG Union Bank Jobs

Mobile mufg Logo

Job Information

MUFG Director, Regional Head of Program Management, Issue Management and FC Operations in Singapore

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The Regional Head of Program Management, Issue Management and Financial Crime Operations is a key role in the region that has a broad remit and responsibilities for providing oversight and management over a number of different program areas.

Job responsibilities:


  • Remain updated on key regulatory changes to ensure proactive communication with the business and devise suitable policies and frameworks to manage these changes.

  • Implement and drive change programs with GFCD to ensure that Financial Crime Compliance stays aligned with local, regional, and global priorities.

  • Regularly reassess the operational risks associated with the role and inherent in the business, considering economic or market conditions, legal and regulatory requirements, operational procedures and practices, managerial restructuring, and the impact of new technology

  • Develop and continuously review framework appropriateness to monitor Financial Crime developments that impact all business lines within the country.

  • Use leadership to ensure a proactive approach to identification of Financial Crime Change and potential impacts.

  • Additionally, drive the regional implementation plans to quantify impacts and implement actions to manage and mitigate impacts of regulatory changes.


  • Promote simplification and advance a culture of continuous improvement by creating efficiencies through streamlining of processes, technology initiatives and reducing complexities where possible.

  • Responsible hiring Identifying internal candidates for development and succession planning.

  • Continue to drive effective offshoring and support Outsourcing Delivery Centres.

  • Support to the MTBP budget; reducing net expenses where possible and evaluating all spend for appropriateness.


  • Oversee the Financial Crimes Operations & Program and Issue Management teams to deliver consistent functional capabilities in alignment with stakeholder standards for the region.

  • Work closely with Product Risk Assessment Team, Global Risk Assessment Team, Policy Governance Team, Regulatory Change Management Team and Financial Crimes Compliance Monitoring in managing the Financial Crimes Risk and Compliance program.

  • Responsible for the Financial Crimes Operations Governance that oversees the FC program implementation, provide support on ad-hoc projects, and collaborate with regional teams in identifying and reviewing training needs.

  • Coordinate with the Data Governance Team in managing FC Operations changes impacting the FC systems and conduct data quality monitoring.

  • Liaise with Management Information and Reporting Team to support recurring and ad-hoc reporting requirements, risk management activities and regional metrics/reporting.

  • Lead the Regional Issues Management in issues escalation, documentation, tracking, remediation, closure and reporting including communications to MUFG Bank Offices in their Region.

  • Be responsible for quality assurance over key FC processes and controls aligned to GFCD Global Standards, Ancillary responsibilities include management and oversight of the Exam and Audit Management

  • Oversee the Project Management Office in providing consistent project management practices for the region, including single source project reporting and management of projects.

  • Lead the Regional FCC Training Unit in developing, maintaining, and administering the Global FCC Training Program for the region.

  • Collaborate with Intel and Analytics Team in supporting predictive analytics, complex reviews, and transaction monitoring tuning and optimization.


  • Team Leadership: Guide, coach, and mentor a diverse team of 60+ members across Hong Kong, Singapore, and India.

  • Diversity and Inclusion: Enforce strategies fostering inclusion and valuing diversity within the team.

  • Communication: Facilitate regular discussions to address concerns and promote mutual understanding within the team.

  • Performance Evaluation: Conduct performance check-ins and reviews, setting development goals.

  • Conflict Resolution: Manage disputes within the team to maintain a productive environment.

  • Employee Development: Identify training needs, support career growth activities, and ensure team members' skills enhancement.

  • Collaboration: Encourage a strong collaborative environment across the geographically divided team.

  • Decision Making: Make informed decisions considering team members' concerns and the company's interests.

  • Compliance: Ensure the team adheres to company policies, regional laws, and regulatory standards.

  • Crisis Management: Handle crises efficiently, minimizing disruption to program management and operations.

Other / Control

  • Exercise governance and oversight over the offshore delivery centre in India, including managing the BAU and transition of financial crimes processes into COEs. Accountable for operational management activities, including steering ODC teams on problem resolution and decision making.

  • Leverage teams to produce high quality, best practice-based solutions. Build a high-performing, efficient, and effective team, providing leadership, coaching, and guidance to the ODC.

  • Promote continuous process improvement via ongoing monitoring and data analysis to pinpoint needs and opportunities. Suggest process modifications where necessary.

  • Monitor and report on financial crime metrics, including risk indicators, operations, and performance. Share reports and other management information with senior management and other stakeholders to enhance financial crimes risk management.

  • Raise concerns about identified gaps, control weaknesses, or issues in line with established policies and procedures.

Job requirements:

  • Minimum Bachelor’s degree

  • Minumum 15 years of internal and financial industry and compliance experience, within a global organization in a role directly involved with driving change, program enhancement and critical program evaluation

  • Experience in building or leading an offshore Business Service Centre or Centre of Excellence and offshoring processes into such a centre.

  • Experience interacting with an executive committee or similar leadership, control function leadership and compliance subject matter experts.

  • Collaborative with strong interpersonal communication skills.

  • Process oriented with a strong ability to develop appropriate program enhancing strategies.

  • Detail oriented and proven execution abilities.

  • Ability to prepare and delivery executive level presentations.

  • Experience interfacing with banking regulators and enforcement staff.

  • Past enterprise risk management perspective

  • Thorough understanding of an effective financial crimes risk management framework.

  • Demonstrated ability to manage multiple projects simultaneously.

  • Ability to work with teams of project managers.

  • Ability to work autonomously and initiate and prioritize own work.

  • Solid judgment, strong negotiation skills

We regret to inform that only shortlisted applicants will be notified.

MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as “MUFG”) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute