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MUFG Union Bank Settlement Operations Specialist- Remote in United States

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a remote position. A member of our recruitment team will discuss location preferences with you in more detail.

Job Summary:

Reporting to a Claims Operations Manager, the Settlement and Ops Specialist is responsible for daily reconciliation and settlement of Visa (vendor), Automated Clearing House (ACH) files and adjustment entries using FirstData (vendor) systems and reports. Monitor various FirstData and Visa reports for charge off reporting and processing various types of rejects. Responsible for maintaining updates to Bank policy with FirstData. Work with business partners and vendors to provide regular status updates including reporting and issue escalation.

Major Responsibilities:

60% - Network Settlement/Various Operational Reconciliations

Responsible for performing daily reconciliation of settlement, ACH filed and adjustment entries using FirstData systems and reports. Monitor and resolve rejects daily. Work directly with FirstData to resolve, problem solve and support operations. Assist internal Quality Control group with quality control review of vendor services to ensure service level and Regulation Z requirements are met. Partner with business unit managers and FirstData vendor to understand the needs and current processes of the unit to update the Bank policy with FirstData standards and procedures. Assist with team training needs and escalated problem resolution as needed.

30% - Operational Support

Conduct necessary research and resolve all out of balance conditions within established service levels and process eIBC’s in accordance to procedures and Bank policy. Refer any unusual or potentially suspicious activity for regulatory compliance review. Work with business partners with issue escalation. May participate in projects, and assist other areas in the department. Other duties as assigned.

10% - Reporting

Create and deliver related reporting to management and business partners.


  • High school degree or equivalent education

  • Minimum 3+ years banking experience preferred

  • Working knowledge of general ledger balancing and reconciliation

  • Basic understanding of Visa processing preferred

  • Strong oral/written communication and interpersonal skills

  • Excellent customer service skills

  • Strong analytical/problem solving skills, attention to detail/accuracy, and flexibility in work assignments

  • Excellent decision making skills that demonstrate flexibility, and resourcefulness

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.